Auto Claims Representative (Northern Michigan)

Auto-Owners Insurance; West Branch (MI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Merit-based work-from-home program

Structured training program

Bonus programs

Fully-funded pension plan

Job summary

Auto-Owners Insurance in Michigan seeks a motivated Claims Trainee to begin a career handling entry-level insurance claims under close supervision. After training, the role offers flexibility to work from home up to three days per week and supports development within the claims lifecycle.

You will study policies, endorse forms, and learn claim handling procedures while building negotiation and settlement skills.

Qualifications

• Bachelor’s degree or direct equivalent experience in property/casualty claims handling.
• Ability to organize data, multi-task, and make independent decisions.
• Strong written and verbal communication; ability to write clear reports.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims under close supervision.
• Study policies, endorsements, and forms to build foundational knowledge.
• Develop entry-level claim negotiation and settlement skills.
• Interact with claimants, legal counsel, and third parties.
• Complete training through the Company's claims training program.

Skills

Property/Casualty claims

Organization

Multi-tasking

Communication skills

Report writing

Data confidentiality

Driving license

Analytical thinking

Education

Bachelor’s degree or equivalent in claims

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Job DescriptionWe offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:Investigate, evaluate, and settle entry-level insurance claimsStudy insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance productsLearn and comply with Company claim handling proceduresDevelop entry-level claim negotiation and settlement skillsBuild skills to effectively serve the needs of agents, insureds, and othersMeet and communicate with claimants, legal counsel, and third-partiesDevelop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustmentStudy, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirementsDesired Skills & ExperienceBachelor’s degree or direct equivalent experience with property/casualty claims handlingAbility to organize data, multi-task and make decisions independentlyAbove average communication skills (written and verbal)Ability to write reports and compose correspondenceAbility to resolve complex issuesAbility to maintain confidentially and data securityAbility to effectively deal with a diverse group individualsAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverageContinually develop product knowledge through participation in approved educational programsBenefitsAuto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!Equal Employment OpportunityAuto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.#LI-BK1 #LI-Hybrid