Auto Claims; Bodily Injury; PIP Claims Representative

Auto-Owners Insurance; Lexington (KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Matched 401(k)

Fully-funded pension plan

Bonus programs

Generous paid time off including major

Structured training program

Job summary

Auto-Owners Insurance seeks a motivated individual to join our claims team, handling claims from investigation to resolution under supervision. The role provides service to agents and insureds to ensure timely, accurate settlements.

Initial in-person training leads to potential merit-based work-from-home flexibility. Candidates should have a property/casualty background and be prepared to obtain adjuster licenses as required.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to read and understand financial documents and basic geometry concepts.
• Must be able to drive and possess a valid driver license.

Responsibilities

• Investigate, evaluate, and settle insurance claims.
• Study policies, endorsements, and forms to develop knowledge of products.
• Learn and comply with claim handling procedures.
• Develop claim negotiation and settlement skills.
• Serve agents, insureds, and others to ensure timely resolutions.
• Meet with claimants, legal counsel, and third-parties as needed.
• Develop skills including estimating and use of computer programs for loss adjustment.
• Study and maintain adjuster licenses as required by law.

Skills

Organizational skills

Communication skills

Report writing

Decision making

Confidentiality

Analytical thinking

Customer service orientation

Education

Bachelor’s degree or direct equivalent experience with property/casualty claims handling

Tools

Claims software

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team.

Job Description

This job handles insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution.

This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely.

This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:

• Investigate, evaluate, and settle insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi-task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentially and data security
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Benefits

• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. *Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Company Overview

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002.