Auto Claims Estimator and Network Manager

BlueWave Express; Houston (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

BlueWave Express is seeking an experienced Auto Claims Estimator & Network Manager at their Houston office. The role involves overseeing claims processes, managing vendor relationships, and leading a small team. Candidates should have strong estimating experience and leadership skills to provide exceptional service and ensure timely claim resolutions.

Qualifications

• 3+ years as a body shop estimator or service advisor.
• 3+ years in a supervisory or management role.
• Excellent written and verbal communication skills.

Responsibilities

• Review, assess, and negotiate auto body repair estimates.
• Serve as the primary point of contact for body shops and vendors.
• Guide, support, and coach a small internal team.

Skills

Communication

Customer Focus

Organization

Dependability

Leadership Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Texas Houston Office and Warehouse - Houston, TX

Salary Range: $80000.00 - $90000.00 Salary

Auto Claims Estimator and Network Manager

BlueWave Express is looking for an experienced and detail-oriented Auto Claims Estimator & Network Manager to lead our claims process and oversee relationships with our collision repair partners. If you have a strong background in body shop estimating and thrive in a leadership role, this is your opportunity to make a real impact with a growing company.

Key Responsibilities

Claims & Estimating Oversight

• Review, assess, and negotiate auto body repair estimates using your estimator background

• Ensure accuracy, fairness, and cost-effectiveness in all claims

• Protect company interests while ensuring timely resolution

Network & Vendor Relationship Management

• Serve as the primary point of contact for body shops and vendors

• Build strong partnerships with repair facilities to streamline claims and ensure quality work

• Collaborate with site teams and leadership on investigations and claim outcomes

Communication & Customer Service

• Provide exceptional service to customers throughout the claims process

• Keep all parties (internal and external) informed with regular updates

• Turn potentially negative experiences into positive interactions

Documentation & Reporting

• Maintain accurate claim records, estimates, and communication logs

• Generate reports to identify trends, performance gaps, and improvement opportunities

Team Leadership

• Guide, support, and coach a small internal team

• Foster a professional and collaborative work environment

Qualifications

What We’re Looking For

• Estimator Experience: 3+ years as a body shop estimator or service advisor

• Leadership Skills: 3+ years in a supervisory or management role

• Communication: Excellent written and verbal communication skills

• Customer Focus: Ability to de-escalate issues and deliver exceptional service

• Organization: Highly organized and able to multitask in a fast-paced environment

• Tech Proficiency: Proficient in Microsoft Excel, Word, and Outlook

• Professionalism & Reliability: On-time, dependable, and polished appearance

Work Location & Hours

• On-site at our corporate office: 8700 Jameel Rd #150, Houston, TX 77040

• Monday–Friday, 8:00 AM – 5:00 PM

Join a team where your estimating expertise and leadership can shine! Help us provide fast, fair, and professional claims experiences for every customer.