Auto Claims Estimator and Network Manager

BlueWave Express Car Wash; Houston (TX); On-site; USD 67,000 - 99,000; Full time

Job summary

BlueWave Express Car Wash is seeking an Auto Claims Estimator & Network Manager to lead claims processing and manage relationships with collision repair partners. The role demands strong estimating background and leadership skills, with a focus on delivering exceptional customer service and driving operational efficiency in the claims process.

Qualifications

• 3+ years as a body shop estimator or service advisor.
• 3+ years in a supervisory or management role.
• Strong written and verbal communication skills.

Responsibilities

• Oversee claims process and negotiate auto body repair estimates.
• Build partnerships with repair facilities and manage vendor relationships.
• Provide exceptional service and maintain accurate claims records.

Skills

Communication

Customer Focus

Organization

Leadership Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Auto Claims Estimator and Network Manager

Auto Claims Estimator and Network Manager

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BlueWave Express is looking for an experienced and detail-oriented Auto Claims Estimator & Network Manager to lead our claims process and oversee relationships with our collision repair partners. If you have a strong background in body shop estimating and thrive in a leadership role, this is your opportunity to make a real impact with a growing company.

Key Responsibilities

Claims & Estimating Oversight

• Review, assess, and negotiate auto body repair estimates using your estimator background
• Ensure accuracy, fairness, and cost-effectiveness in all claims
• Protect company interests while ensuring timely resolution
  
  

Network & Vendor Relationship Management

• Serve as the primary point of contact for body shops and vendors
• Build strong partnerships with repair facilities to streamline claims and ensure quality work
• Collaborate with site teams and leadership on investigations and claim outcomes
  
  

Communication & Customer Service

• Provide exceptional service to customers throughout the claims process
• Keep all parties (internal and external) informed with regular updates
• Turn potentially negative experiences into positive interactions
  
  

Documentation & Reporting

• Maintain accurate claim records, estimates, and communication logs
• Generate reports to identify trends, performance gaps, and improvement opportunities
  
  

Team Leadership

• Guide, support, and coach a small internal team
• Foster a professional and collaborative work environment
  
  

What We’re Looking For

• Estimator Experience: 3+ years as a body shop estimator or service advisor
• Leadership Skills: 3+ years in a supervisory or management role
• Communication: Excellent written and verbal communication skills
• Customer Focus: Ability to de-escalate issues and deliver exceptional service
• Organization: Highly organized and able to multitask in a fast-paced environment
• Tech Proficiency: Proficient in Microsoft Excel, Word, and Outlook
• Professionalism & Reliability: On-time, dependable, and polished appearance
  
  

Work Location & Hours

• On-site at our corporate office: 8700 Jameel Rd #150, Houston, TX 77040
• Monday–Friday, 8:00 AM – 5:00 PM
  
  

Join a team where your estimating expertise and leadership can shine! Help us provide fast, fair, and professional claims experiences for every customer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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