Auto Claims & Customer Experience Specialist

Plymouth Rock Assurance; Boston (MA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Onsite gym

Tuition reimbursement

Health insurance (start Day 1)

Wellness program

Insurance discounts

401(k) employer contribution

Paid family leave

Licensure assistance

Commuter benefits

Job summary

Plymouth Rock Assurance, located in Boston, seeks a Customer Service & Claims Associate to deliver exceptional service to customers, agents, and reporting parties via phone, email, text, and chat. This role handles both customer service inquiries and accident reporting and claims filing, serving as the first contact for policy questions and information gathering after auto incidents.

No prior insurance experience is required.

Qualifications

• Associate or bachelor’s degree preferred (or working toward degree).
• Minimum of 1 year of overall work experience preferred.
• Excellent verbal and written communication skills; able to listen actively with empathy.
• Able to work in a fast-paced environment and collaborate well with others.

Responsibilities

• Provide exceptional customer service.
• Serve as the initial point of contact for customers or reporting parties following an auto accident.
• Support customer inquiries through phone, email, text, and chat.
• Create new auto claims files accurately and hand off to claims experts.
• Confirm initial coverage details and provide clear information.
• Update and maintain customer, policy, and claim information.
• Build positive relationships with customers, agents, claim representatives, and peers.
• Adapt quickly to changing processes and systems.
• Work efficiently in a fast-paced environment while maintaining high-quality customer experience.

Skills

Customer service

Communication skills

Active listening

Problem solving

Teamwork

Patience

Education

Associate or Bachelor's degree

Job description

Plymouth Rock Assurance, located in Boston, seeks a Customer Service & Claims Associate to deliver exceptional service to customers, agents, and reporting parties via phone, email, text, and chat. This role handles both customer service inquiries and accident reporting and claims filing, serving as the first contact for policy questions and information gathering after auto incidents.

No prior insurance experience is required.