Auto Claims Adjuster

Prism IT Global; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Prism IT Global is seeking an experienced Auto Claims Adjuster to manage complex auto claims from investigation through resolution. You will analyze policy language, evidence, and laws to support timely coverage and liability decisions, while negotiating settlements within authority.

The role requires managing an assigned inventory, delivering empathetic, clear communication, and collaborating with teams to ensure a seamless member experience. Catastrophe response and on-call duties may apply.

Qualifications

• High school diploma or GED
• Experience handling auto physical damage claims, including repair related claim decisions and settlements
• 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence
• Experience independently managing an assigned auto claims inventory from investigation through resolution
• Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts
• Successful completion of a job-related assessment may be required

Responsibilities

• Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
• Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.
• Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
• Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently.
• Proactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution.
• Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations.
• Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants.
• Support workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours.
• Travel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs

Skills

Investigative analysis

Policy analysis

Evidence evaluation

Negotiation

Education

High school diploma or GED

Tools

Guidewire ClaimCenter

Job description

• Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
• Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.
• Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
• Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently.
• Proactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution.
• Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations.
• Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants.
• Support workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours.
• Travel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs.

What You Have:

• High school diploma or General Equivalency Diploma (GED).
• Experience handling auto physical damage claims, including repair related claim decisions and settlements.
• 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
• Experience independently managing an assigned auto claims inventory from investigation through resolution.
• Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts.
• Successful completion of a job-related assessment may be required.