Auto Claims Adjuster

Jobtailor; Lubbock (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Catastrophe Claims Adjuster & Field Service Manager to operate in the Lubbock, TX or Amarillo, TX area. This role requires extensive travel across West Texas, Oklahoma, and potentially New Mexico, with heavy field duties representing Ford and its departments.

The ideal candidate will manage complex physical damage claims and respond promptly to catastrophic events, demonstrating strong communication and organizational skills in dynamic environments.

Qualifications

• High School Diploma or GED.
• Two+ years of experience in claims adjusting and estimating.
• Experience with computerized estimating systems (Mitchell Connect or CCC One) and knowledge of vehicle repair processes.

Responsibilities

• Handle West Texas, Oklahoma and potentially New Mexico; travel 50-70% overnight.
• Represent Ford and its various departments in field operations.
• Manage complex physical damage claims and respond to catastrophic events.

Skills

Field service management

Catastrophe claims adjusting

Travel readiness

Customer service

Bilingual English/Spanish

Education

High School diploma

Bachelor’s degree

Tools

Mitchell Connect

CCC One

Microsoft Office

Job description

Overview

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Lubbock, TX or Amarillo, TX area. The position will handle West Texas, Oklahoma and potentially New Mexico. This is a highly field‑intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Requirements

• High School Diploma or GED.
• Two or more years of experience in claims adjusting and estimating.
• At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
• At least one year of experience with Microsoft Office and strong computer skills.
• Adjuster license in home state or designated home state or the ability to test within the first 90 days.
• Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
• Even better, you may have...
• Bachelor’s or master’s degree.
• Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
• One or more state insurance adjuster and/or appraiser licenses (Texas License preferred).
• Technical/mechanical background (passion for mechanical restoration/repair).
• I-CAR Gold or Platinum Certifications.
• Knowledge of vehicle repair processes and procedures.
• Ability to independently plan, organize, re‑organize, prioritize, and problem‑solve.
• Excellent written and verbal communication skills.
• Excellent dealer/customer service skills.
• Bilingual (English/Spanish).
• 3+ years of claims adjusting and estimating experience.