Auto Claims Adjuste

Smart Folks Inc; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Smart Folks Inc. in Phoenix, AZ is seeking an experienced auto claims adjuster to manage auto physical damage and liability investigations from start to finish.

The role requires handling complex coverage issues, reviewing evidence, and communicating decisions to policyholders while maintaining strong file management and customer service.

This hybrid position offers scheduling flexibility to meet workload demands and catastrophe-response requirements.

Qualifications

• Minimum of three years of recent, hands-on auto claims adjusting experience.
• Direct experience handling auto physical damage claims, including repair-related claim decisions and settlements.
• Experience independently managing an assigned auto claims inventory from investigation through resolution.
• Hands-on experience investigating auto liability claims, including disputed liability and comparative negligence.
• Experience conducting coverage investigations and personally completing the investigative work necessary to resolve coverage questions.
• Demonstrated ability to review evidence, evaluate liability, document findings, and make or support claim decisions within assigned authority.
• Experience communicating liability and coverage decisions, including difficult or unfavorable outcomes, to policyholders and claimants.
• Strong claim file management skills, including prioritization, diary management, follow-up, documentation, and timely resolution.
• Ability to acquire and maintain all required insurance adjuster licenses within 90 days, within three attempts.
• Strong written and verbal communication skills, sound judgment, negotiation skills, and customer service capabilities.
• Ability to work a hybrid schedule in Phoenix and meet applicable workload, scheduling, and catastrophe-response requirements.
• Four or more years of recent auto claims adjusting experience involving complex liability and coverage investigations.
• Total loss claims experience, including vehicle valuation, settlement negotiation, and resolution.
• Experience preparing or communicating reservation of rights correspondence and coverage or liability denial letters.
• Experience handling complex coverage questions involving newly acquired vehicles, policy endorsements, mechanical failure, or storage issues.
• Experience using Guidewire ClaimCenter or comparable claims management systems.
• Active insurance adjuster license, including licenses in multiple states.
• Experience mentoring, coaching, or serving as a technical resource to other claims professionals.
• U.S. military experience through military service or as a military spouse or domestic partner.

Tools

Guidewire ClaimCenter

Job description

• Minimum of three years of recent, hands-on auto claims adjusting experience.
• Direct experience handling auto physical damage claims, including repair-related claim decisions and settlements.
• Experience independently managing an assigned auto claims inventory from investigation through resolution.
• Hands-on experience investigating auto liability claims, including disputed liability and comparative negligence.
• Experience conducting coverage investigations and personally completing the investigative work necessary to resolve coverage questions.
• Demonstrated ability to review evidence, evaluate liability, document findings, and make or support claim decisions within assigned authority.
• Experience communicating liability and coverage decisions, including difficult or unfavorable outcomes, to policyholders and claimants.
• Strong claim file management skills, including prioritization, diary management, follow-up, documentation, and timely resolution.
• Ability to acquire and maintain all required insurance adjuster licenses within 90 days, within three attempts.
• Strong written and verbal communication skills, sound judgment, negotiation skills, and customer service capabilities.
• Ability to work a hybrid schedule in Phoenix and meet applicable workload, scheduling, and catastrophe-response requirements.

Additional Qualifications

• Four or more years of recent auto claims adjusting experience involving complex liability and coverage investigations.
• Total loss claims experience, including vehicle valuation, settlement negotiation, and resolution.
• Experience preparing or communicating reservation of rights correspondence and coverage or liability denial letters.
• Experience handling complex coverage questions involving newly acquired vehicles, policy endorsements, mechanical failure, or storage issues.
• Experience using Guidewire ClaimCenter or comparable claims management systems.
• Active insurance adjuster license, including licenses in multiple states.
• Experience mentoring, coaching, or serving as a technical resource to other claims professionals.
• U.S. military experience through military service or as a military spouse or domestic partner.