Auto Body Estimator

CRYSTAL COLLISION SERVICE INC; Kansas; On-site; USD 45,000 - 65,000; Full time

Job summary

CRYSTAL COLLISION SERVICE INC. is seeking an experienced Auto Body Estimator to join our collision repair team. This role writes accurate estimates, interfaces with customers and insurers, and helps manage repairs from intake through delivery.

Responsibilities include using CCC, Mitchell, and Audatex estimating software, coordinating with technicians and parts vendors, and ensuring quality before delivery. A strong focus on customer service and attention to detail is required.

Qualifications

• Experience as an auto body estimator or in collision repair is preferred.
• Strong communication and customer service skills are essential.
• Ability to multitask and manage multiple repair orders with accuracy.

Responsibilities

• Inspect vehicles and write accurate collision repair estimates.
• Communicate repair processes, timelines, and insurance procedures to customers.
• Negotiate repairs and supplements with insurance adjusters.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Tools

CCC estimating software

Mitchell

Audatex

Job description

Job Description

Job Title: Auto Body Estimator / Collision Repair Estimator

Job Summary

We are seeking an experienced and detail-oriented Auto Body Estimator to join our collision repair team. This role is responsible for writing accurate repair estimates, working directly with customers and insurance companies, and helping manage repairs from intake through delivery. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced shop environment.

Key Responsibilities

• Inspect vehicles and write accurate collision repair estimates using estimating software (CCC, Mitchell, Audatex, etc.)

• Communicate clearly with customers regarding repair processes, timelines, and insurance procedures

• Work directly with insurance adjusters to negotiate repairs and supplements

• Perform teardown inspections and write supplements as needed

• Coordinate with technicians and parts vendors to ensure proper repairs

• Track repair progress and keep customers informed throughout the process

• Review completed repairs to ensure quality and completeness before delivery

• Maintain organized repair files and documentation

• Uphold shop standards for quality, safety, and customer satisfaction

Qualifications

• Previous experience as an auto body estimator or in collision repair (preferred)

• Knowledge of collision repair processes and materials

• Experience with estimating software (CCC preferred)

• Strong communication and customer service skills

• Ability to multitask and manage multiple repair orders

• Attention to detail and strong problem-solving skills

• Valid driver's license

Preferred Skills

• Insurance negotiation experience

• Teardown and supplement writing experience

• Ability to work well with technicians and shop staff

• Familiarity with DRP processes

Compensation & Benefits (optional section)

• Competitive pay based on experience

• Performance incentives/bonuses

• Health benefits (if applicable)

• Paid time off

• Growth opportunities within the company