Auto Body Collision Centre: Customer Care Specialist

Voss Auto Network; Centerville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Vacation after 1 year

Holiday pay

Sick leave

Weekly pay with direct deposit

Employee discounts

Job summary

Voss Collision Centre in Dayton, OH is seeking a friendly Customer Service Representative to be the face of our auto body shop, assisting customers with inquiries, scheduling, and a smooth service experience from start to finish.

You will greet clients, manage calls, open repair orders, coordinate with insurers, and handle billing prep to ensure accurate and timely service throughout the repair process.

Qualifications

• Proven experience in a customer service role, ideally in automotive/body shop.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Must have a valid driver’s license and be able to pass a background and drug screen.

Responsibilities

• Greet customers in a pleasant and professional manner.
• Answer incoming phone calls and route them appropriately.
• Screen calls and obtain necessary information for follow-up.
• Perform clerical duties including typing and filing repair orders.
• Open repair orders for vehicles and ensure RO forms are signed before repairs.
• Explain estimates and LKQ/aftermarket parts usage to customers and discuss timelines.
• Coordinate with insurance companies and prepare invoices for pickup and final billing.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Background check

Job description

Voss Collision Centre in Dayton, OH is seeking a friendly Customer Service Representative to be the face of our auto body shop, assisting customers with inquiries, scheduling, and a smooth service experience from start to finish.

You will greet clients, manage calls, open repair orders, coordinate with insurers, and handle billing prep to ensure accurate and timely service throughout the repair process.