Authorized User Growth Lead — Acquisition Strategy

J.P. Morgan; New York (NY); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

On-site health and wellness centers

Job summary

Chase Card Services is seeking a visionary, commercially driven executive to lead Authorized User acquisition across Sapphire, Freedom, and Slate portfolios, building a standalone growth engine powered by real-time spend controls and personalized benefits.

You’ll shape strategy from opportunity sizing to execution, align with product, marketing, risk, and finance, and set a disciplined operating model to deliver measurable growth and deep engagement with cardmembers and their trusted network.

Qualifications

• 10 years of experience in credit card marketing, growth strategy, or card economics.
• Expertise in acquisition channels and tactics, including paid digital, owned channels, affiliate partnerships, and direct mail.
• Experience building or optimizing digital and mobile-first customer experiences.
• Proven ability to lead cross-functional decisions with senior stakeholders in a matrixed environment.
• Demonstrated commitment to risk management, controls, and operating procedures.
• Strong operating discipline, including governance, documentation, KPI frameworks, dashboards, and executive readouts.

Responsibilities

• Develop and execute strategies to acquire new Authorized Users, including investment decisions, offer planning, and channel activation
• Identify underpenetrated customer segments and translate insights into scalable acquisition plays within risk parameters
• Lead annual planning, forecasting, and scenario analysis to inform ROI trade-offs and maximize portfolio returns
• Define targeting, pricing, and channel strategies; prioritize the roadmap; and scale proven approaches with strong governance
• Partner with portfolio leaders to shape upper-funnel media strategy, including programmatic, social, and sponsored content
• Establish clear KPI definitions and performance routines, including dashboards, reviews, and executive-level reporting
• Drive a cross-functional operating model across product, marketing, risk, servicing, analytics, and finance to ensure disciplined delivery

Skills

Credit card marketing

Growth strategy

Acquisition channels

Cross-functional leadership

Risk management

KPI frameworks

Executive reporting

Job description

Chase Card Services is seeking a visionary, commercially driven executive to lead Authorized User acquisition across Sapphire, Freedom, and Slate portfolios, building a standalone growth engine powered by real-time spend controls and personalized benefits.

You’ll shape strategy from opportunity sizing to execution, align with product, marketing, risk, and finance, and set a disciplined operating model to deliver measurable growth and deep engagement with cardmembers and their trusted network.