Austin-Based Client Onboarding Lead — Fast, Flexible Launch

Smadex; Austin (TX); Presencial; USD 75 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Career path in Americas team

Comprehensive benefits package

Resumo da oferta

Smadex in Austin is seeking a Client Onboarding Manager for the Americas to own the client journey from signing to first campaign live. You’ll be the go-to technical and operational contact, ensuring accurate data collection, configuration, and launch execution.

You will collaborate with the Americas Client Growth team, engage with multiple MMPs, and navigate global time zones. This role sits in the Austin hub and offers a structured path into Account Management for high performers.

Qualificações

• 1–3+ years in campaign operations, onboarding or client services in ad tech or mobile measurement.
• Familiarity with AppsFlyer, Adjust, Kochava or Singular, tracking links, postbacks and event mapping.
• Strong organizational skills and ability to track many items across accounts.
• Clear written and verbal communication with clients; comfortable on calls.

Responsabilidades

• Own end-to-end onboarding from signed IO to first campaign live with target launch days.
• Collect and validate tracking links, creative assets, IO details and MMP configuration from the client, guiding setup.
• Configure the launch in Smadex Hub: agency/account creation, tracking ID generation, event mapping.
• Own all Salesforce tickets and gate workflows, driving closure with authority to escalate if needed.
• Lead kickoff logistics and the launch checklist to ensure no surprises at the last gate.
• Propose process improvements and report bottlenecks to AM, AdOps and Sales Ops.

Conhecimentos

Campaign operations

Client services

Time management

Technical troubleshooting

Cross-functional communication

Ferramentas

Salesforce

Smadex Hub

MMP platforms

Google Suite

Descrição da oferta de emprego

Smadex in Austin is seeking a Client Onboarding Manager for the Americas to own the client journey from signing to first campaign live. You’ll be the go-to technical and operational contact, ensuring accurate data collection, configuration, and launch execution.

You will collaborate with the Americas Client Growth team, engage with multiple MMPs, and navigate global time zones. This role sits in the Austin hub and offers a structured path into Account Management for high performers.