Auditorium Support Engineer

AVI-SPL; Cambridge (MA); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Medical benefits (vision & dental)

Paid holidays, sick days, personaldays

Training & professional development

Dynamic company culture

Job summary

AVI-SPL is seeking an Auditorium Support Engineer to provide on-site support for customers at client sites in the Cambridge area. You will work with customers, management, and global helpdesk to deliver world-class service and ensure room readiness for events.

Responsibilities include coordinating events with on-site producers, creating graphics ahead of production, operating control room gear, and escalating issues as needed. Travel to off-site locations is required.

Qualifications

• Experience with Tricaster hardware and software in live events.
• Auditorium environments require lighting, camera switching, and audio board operation.
• Experience creating graphical assets for high-profile meetings (lower thirds).
• Production background and ability to work in fast-paced events.
• Ability to supervise/assist executive meetings and large events.
• Willingness to travel to off-site locations as needed.

Responsibilities

• Work with onsite producers to execute events according to runs of show.
• Create graphical meeting assets ahead of production events.
• Operate control room tech including Tricaster and audio boards.
• Analyze trouble tickets to improve conference room performance.
• Provide technical consultation and act as lead site contact for events.
• Assist with bringing new rooms online and scheduling/reporting procedures.
• Set up, operate, and tear down AV and videoconference equipment for events.
• Perform first/second level problem determination and resolution.
• Coordinate with vendors for additional support when needed.
• Maintain room and equipment inventory; ensure SOP adherence.

Skills

Tricaster experience

Auditorium control room experience

Graphic assets creation

Production background

Executive meetings support

Travel flexibility

Education

High School Diploma

Electronics-related training

Tools

Tricaster hardware

AJA Ki Pro

AJA UTap

Job description

The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Work in tandem with onsite Technical Producers in executing events as directed in runs of show.
• Creation of graphical meeting assets ahead of production events.
• Operation of control room technology with an emphasis on Tricaster hardware and audio boards.
• Analyze trends and root cause analysis of trouble tickets to assist in improvement of conference room performance.
• Assess business impact of serious/complex outages/problems & make recommendations collaborating with engineers & project managers.
• Provide technical consultation, support, and act as lead site contact for all production operations & maintenance.
• Assist with bringing new rooms online and interfacing with client personnel to implement scheduling & reporting procedures (overseeing room-readiness acceptance testing).
• Execute all aspects of multimedia event support including system set up & operation, end user training, troubleshooting and follow through on escalation of trouble incidents occurring during any event.
• Perform, pre-event setup, first and second level problem determination and resolution as necessary according to standard operating procedures.
• Lead or assist, as required, with the support of special events, high profile senior executive meetings, town hall meetings, as directed by operational needs.
• For off-site events: Set up, testing, operation, and teardown of AV & videoconference equipment; (e.g. video data projection systems, computers, audio and videoconference equipment, microphones, video cameras, audio systems and operation of integrated AV systems).
• Install small or portable audio visual and non-integrated AV hardware in non-traditional event spaces.
• Perform and report on first and second level problem determination.
• Troubleshoot, assess, & coordinate equipment & systems repair as required.
• Create, update and resolve trouble tickets as assigned.
• Interface with technology vendors where additional support or infrastructure is required.
• Compile and maintain room and equipment inventory.
• Maintain conference room integrity in compliance with standard operating procedures; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
• Manage and deploy provided spares as required.
• Adhere to user documentation and SOPs as required.
• Interact in person, by phone, and/or e-mail directly with management and end-users.
• Recommend measures to improve performance and increase efficiency.

WHAT WE'RE LOOKING FOR

Must-Haves

• Experience using Tricaster technology (Required)
• Experience working in sophisticated Auditorium environments including but not limited to: lighting operation, camera switching, audio board operation
• Experience in the creation of graphical assets for high-profile meetings such as lower thirds
• Production background
• Ability to perform in a team-oriented environment
• Ability to work in a process-driven operation
• Comfortable working in different control rooms or meeting spaces
• Proficiency in virtual or hybrid meeting support
• Familiarity with recording/playback devices such as Aja Ki Pro Digital Recorders, or similar
• Familiarity with capture devices such as Aja UTap
• Effectively communicate with employees, customers and colleagues; comfortable working with Executive personnel
• Ability to manage small to medium projects; assist in auditorium commissioning, as needed
• Ability to work and think independently and ensuring to meet deadlines
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Travel to off-site locations, as needed

Nice-To-Haves

• Familiarity with different video output hardware such as video walls (and associated video wall processors) or large format projectors
• Minimum of 3 - 5 years of audiovisual integration and/or service experience
• Formal education in Electronics or related field
• The following training certifications: InfoComm Quick Start to the Audio-Visual Industry InfoComm CTS General Certification

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay TypeMin BaseMax BaseHourly$31.25/hr$39.91/hr