Audit Director of Practice Operations

REDW Advisors & CPAs; Albuquerque (NM); On-site; USD 138,000 - 173,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

HSA and FSA options

WFH allowance

Flexible PTO

Job summary

REDW Advisors & CPAs in Albuquerque seeks an Audit Director of Practice Operations to lead day-to-day department operations, drive service delivery, and monitor KPIs to improve efficiency.

The role collaborates with leadership across finance, client success, and resources to align staffing, budgets, and revenue goals while maintaining high quality standards and compliance.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field
• Minimum of 8 years of progressive experience in public accounting, practice operations, or related leadership roles; public accounting experience preferred
• Preferred: CPA or other applicable professional certification, Experience partnering with Client Success and other client-facing leadership functions.

Responsibilities

• Lead day-to-day department operations and execute strategies that support service delivery, department goals, KPIs, and continuous improvement.
• Monitor workflows, deadlines, service levels, and team output; use dashboards and reporting to improve visibility, accountability, and project management.
• Partner with leadership to achieve monthly, quarterly, and annual revenue and profitability goals; monitor key metrics including revenue, productivity, utilization, realization, margin, turnaround time, and capacity.
• Oversee revenue projections, scheduling variance, and budget-to-actual reporting; collaborate with leadership and departments to align pipeline, budgets, billing rates, staffing, and scheduling with projected demand and revenue goals.
• Lead and support assigned team members by setting expectations, managing workloads and priorities, and promoting accountability for performance, deadlines, quality, and service standards.
• Partner with leadership and Resource Management to allocate work effectively, address performance gaps related to utilization, client service hours, or production goals, and implement action plans as needed.
• Develop staffing plans and compare budgeted staffing needs to actual capacity; address gaps in collaboration with People Operations
• Partner with Department Heads and People Operations on employee relations and performance coaching
• Support quality assurance and promote accuracy, timeliness, and adherence to firm standards and regulatory requirements
• Collaborate with stakeholders to resolve issues and execute department initiatives

Skills

Budgeting

KPI reporting

Resource planning

Workflow management

Cross-functional collaboration

Operational systems

AI-enabled workflow

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

Practice management software

Project management tools

Job description

Join REDW – A Top Workplace! Ready to grow your career somewhere that actually invests in you? At REDW, one of the nation’s largest and fastest-growing accounting and advisory firms, we’re building something special and we want you to be part of it. Recognized as a Top Workplace, we’re known not just for our expertise, but for our people, our culture, and how we show up for each other. With offices across New Mexico, Arizona, Oregon, Oklahoma, and Las Vegas, you’ll have the opportunity to do meaningful work in a collaborative, supportive environment where you can make an impact. Guided by our values Dream Big, Better Together, and Integrity Counts, we push boundaries, support one another, and do the right thing. If you’re ready to grow, be challenged, and actually enjoy the team you’re on, REDW is the place to do it!

Audit Director of Practice Operations

What You’ll Do

• Lead day-to-day department operations and execute strategies that support service delivery, department goals, KPIs, and continuous improvement.
• Monitor workflows, deadlines, service levels, and team output; use dashboards and reporting to improve visibility, accountability, project management, and operational effectiveness
• Partner with leadership to achieve monthly, quarterly, and annual revenue and profitability goals; monitor key metrics including revenue, productivity, utilization, realization, margin, turnaround time, and capacity.
• Oversee revenue projections, scheduling variance, and budget-to-actual reporting; collaborate with leadership, Client Success, Marketing/Business Development, and Resource Management to align pipeline, budgets, billing rates, staffing, and scheduling with projected demand and revenue goals.
• Lead and support assigned team members by setting expectations, managing workloads and priorities, and promoting accountability for performance, deadlines, quality, and service standards.
• Partner with leadership and Resource Management to allocate work effectively, address performance gaps related to utilization, client service hours, or production goals, and implement action plans as needed.
• Develop staffing plans and compare budgeted staffing needs to actual capacity; partner with leadership and People Operations to address gaps and support client service commitments
• Partner with the Department Head, Principals, and People Operations on employee relations, performance concerns, coaching needs, and related team matters.
• Support quality assurance and promote accuracy, consistency, timeliness, and adherence to firm service standards, quality management processes, and applicable legal, regulatory, and professional requirements.
• Collaborate with Department Heads, Principals, Client Success, People Operations, Finance, Resource Management, Marketing/Business Development, and other stakeholders to resolve issues, improve coordination, and execute department and firm initiatives

What You Bring

• Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field
• Minimum of 8 years of progressive experience in public accounting, practice operations, professional services operations, or a related leadership role; public accounting firm experience strongly preferred.
• Preferred: CPA or other applicable professional certification, Experience partnering with Client Success and other client-facing leadership functions.

What Sets You Apart

• Experience with budgeting, KPI reporting for a professional services firm, resource planning, workflow management, and operational decision-making in a professional services environment.
• Experience working cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, and other internal stakeholders.
• Experience using practice management, project management, time management, workflow, reporting, or similar operational systems.
• Specific technical knowledge or experience may be required based on the department or practice area supported, including Tax, Assurance, Client Accounting Services (CAS), or other consulting and advisory services.
• Experience leading process improvement, technology adoption, automation, or AI-enabled workflow initiatives.

Why You’ll Love Working at REDW

Compensation

• Salary range: $138,400 - $173,000
• Final offer based on location, experience, skills, licensure, and business need
• Commitment to fair and equitable pay practices

Benefits

• Medical, dental, vision, life, disability
• 401(k) with match
• HSA and FSA options

Work-Life & Wellness

• Flexible PTO + 10 holidays
• Monthly wellness reimbursement

Growth & Development

• Learning platform + credential support
• Ongoing development resources

Remote Support

• $150 annual WFH allowance
• Tech provided

Culture

• Award-winning workplace
• Strong focus on collaboration and inclusion

Equal Opportunity Employer

REDW values diversity and is committed to equal opportunity in the workplace. We do not discriminate based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other protected status.
If you require a reasonable accommodation during the hiring process, please email us at [e-mail].