Audiology Technician

Midwest; Vadnais Heights, Northern (MN, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

PTO accrual

Paid personal health day

Full-time or part-time flexibility

Job summary

Midwest ENT in Minnesota is seeking an Audiology Technician to support patient care and clinic operations. You will help manage hearing aid supplies, assist with fittings, and communicate with patients to ensure a world-class experience.

The role offers a Monday-Friday schedule, with opportunities to grow in a dynamic healthcare team and participate in marketing and patient engagement activities.

Qualifications

• Associates degree or higher.
• 1+ year of customer service or sales experience.
• Data entry or computer usage experience.
• Valid Driver’s License.
• Speech and Hearing Science background.
• Experience with diverse patient populations.

Responsibilities

• Provides excellent customer service and maintains positive public relations and assists in maintaining data in office management software.
• Maintains hearing aid supplies and orders including placing new orders, maintaining inventory of clinical supplies and completing support duties for billing purposes.
• Performs order tracking to ensure timely arrivals for hearing aid fittings, completes repair forms and sends out repairs as necessary.
• Checks hearing aids upon arrival from manufacturer and assists customers with exchanges or returns as necessary.
• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.
• Performs routine cleaning of hearing aids.
• Sends copies of audiograms, reports, letters and thank you cards as needed.
• Assists with and supports marketing efforts/activities.
• Makes and returns phone calls on behalf of the Audiologist.
• Other duties as assigned.

Skills

Customer service

Data entry

Sales experience

Office software

Education

Associate degree or higher

Speech and Hearing Science background

Tools

Office management software

Hearing aid management system

Job description

Description

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.

This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as an Audiology Technician will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience.

You’ll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills as an Audiology Technician and expand your knowledge in healthcare!

RESPONSIBILITIES

• Provides excellent customer service and maintains positive public relations and assists in maintaining data in office management software.


• Maintains hearing aid supplies and orders including but not limited to placing new orders, maintaining inventory of clinical supplies and completing support duties for billing purposes.


• Performs order tracking to ensure timely arrivals for hearing aid fittings, completes repair forms and sends out repairs as necessary.


• Checks hearing aids upon arrival from manufacturer and assists customers with exchanges or returns as necessary.


• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.


• Performs routine cleaning of hearing aids.


• Sends copies of audiograms, reports, letters and thank you cards as needed.


• Assists with and supports marketing efforts/activities.


• Makes and returns phone calls on behalf of the Audiologist.


• Other duties as assigned.

Requirements

BASIC QUALIFICATIONS

• Associates degree or higher


• 1+ year of customer service or sales experience


• Data Entry or other experience reliant primarily on computer usage


• Valid Driver’s License

PREFERRED QUALIFICATIONS

• Speech and Hearing Science background


• Experience working with a diverse patient population, including geriatric patients.

Midwest Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.

Work/Life Balance

Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm.

• We also provide paid holidays and PTO on an accrual basis.


• All employees are also provided a paid personal health day.


• Midwest offers flexibility with full-time or part-time employment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.