Audiology Technician

Midwest Ear, Nose & Throat Specialists; Vadnais Heights (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Midwest Ear, Nose & Throat Specialists is seeking an Audiology Technician to join our patient-focused team in Minnesota. You will support hearing care services, assist with fittings, and help deliver a world-class experience.

The role emphasizes customer service, data entry, and inventory management, with opportunities to grow skills in ENT, allergy, and facial plastics.

Qualifications

• Associate degree or higher required.
• 1+ year of customer service or sales experience.
• Data entry or other computer-based experience.

Responsibilities

• Provides excellent customer service and maintains positive public relations and assists in maintaining data in office management software.
• Maintains hearing aid supplies and orders including placing new orders and inventory of clinical supplies.

Skills

Customer Service

Data Entry

Computer Usage

Education

Associate degree or higher

Job description

Description

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.

This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as an Audiology Technician will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience.

You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills as an Audiology Technician and expand your knowledge in healthcare!

RESPONSIBILITIES

• Provides excellent customer service and maintains positive public relations and assists in maintaining data in office management software.
• Maintains hearing aid supplies and orders including but not limited to placing new orders, maintaining inventory of clinical supplies and completing support duties for billing purposes.
• Performs order tracking to ensure timely arrivals for hearing aid fittings, completes repair forms and sends out repairs as necessary.
• Checks hearing aids upon arrival from manufacturer and assists customers with exchanges or returns as necessary.
• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.
• Performs routine cleaning of hearing aids.
• Sends copies of audiograms, reports, letters and thank you cards as needed.
• Assists with and supports marketing efforts/activities.
• Makes and returns phone calls on behalf of the Audiologist.
• Other duties as assigned.

Requirements

BASIC QUALIFICATIONS

• Associates degree or higher
• 1+ year of customer service or sales experience
• Data Entry or other experience reliant primarily on computer usage
• Valid Driver’s License

PREFERRED QUALIFICATIONS

• Speech and Hearing Science background
• Experience working with a diverse patient population, including geriatric patients.

Midwest Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.

Work/Life Balance

Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm. We also provide paid holidays and PTO on an accrual basis. All employees are also provided a paid personal health day. Midwest offers flexibility with full-time or part-time employment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.