Audiology Scheduling Assistant

ExcelHealth Group; Murfreesboro (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

ExcelHealth Group in Murfreesboro, TN is seeking a Scheduling Assistant for an in-office role supporting daily clinic operations. You will coordinate appointments, manage patient calls, and ensure accurate records to keep the office running smoothly.

This position requires cordial communication, strong organization, and the ability to handle multiple tasks in a fast-paced environment. Remote work is not available, and a patient-first attitude is essential to deliver exceptional care.

Qualifications

• Previous experience in a medical, optometry, or patient-facing office setting.
• Clear, courteous communication and patient-first approach.
• Strong organization and ability to manage multiple priorities.
• Comfort using scheduling software, electronic records, and standard office tools.
• Calm, professional, solution-oriented in high-volume phone environment.
• Proactive mindset with problem-solving and accuracy.

Responsibilities

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

Skills

Medical office experience

Customer service

Multitasking

Communication skills

Attention to detail

Problem-solving

Tools

Scheduling software

Electronic health records

Job description

Scheduling Assistant — In Office

Join a patient-focused eye care team where your organization, professionalism, and friendly communication help create a seamless experience from the first phone call to the final follow-up. As a Scheduling Assistant, you will support daily clinic operations, coordinate appointments, and serve as an important point of contact for patients and providers in a fast-paced, in-office environment.

Description

Join a patient-focused eye care team where your organization, professionalism, and friendly communication help create a seamless experience from the first phone call to the final follow-up. As a Scheduling Assistant, you will support daily clinic operations, coordinate appointments, and serve as an important point of contact for patients and providers in a fast-paced, in-office environment.

What You’ll Do

• Manage and coordinate patient appointments through high-volume phone communication
• Respond to patient inquiries with professionalism, empathy, and excellent customer service
• Confirm, schedule, and reschedule appointments to support efficient clinic flow
• Maintain accurate patient information, appointment schedules, and related documentation
• Partner with providers and clinical team members to keep daily operations running smoothly
• Support patient intake, follow-up, and other administrative needs assigned
• Confirm schedules with providers and clinical team members

What You’ll Bring

• Previous experience in a medical, optometry, or patient-facing office setting preferred
• Clear, courteous communication skills and a patient-first approach
• Strong organization, attention to detail, and ability to manage multiple priorities
• Comfort using scheduling software, electronic records, and standard office tools
• Ability to remain calm, professional, and solution-oriented in a high-volume phone environment
• A proactive mindset, strong problem-solving skills, and commitment to accuracy

Must be able to work in-office only; remote or hybrid options are not available

Ready to make an impact?

If you are dependable, detail-oriented, and passionate about providing an exceptional patient experience, we would love to hear from you. Apply today to join a supportive, growth-oriented eye care team and take the next step in your career.