Audiologist Associate

Virginia Eye Institute; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Virginia Eye Institute in Prince George, Virginia is seeking an Audiology Associate to support daily operations of The Hearing Center, handling administrative, clinical, and financial tasks to ensure timely, professional patient care from first contact through follow-up.

The role requires organization, strong communication, and teamwork, with duties including appointment scheduling, referrals management, charting, billing, and insurance pre-authorizations.

Qualifications

• Previous experience in a clinical, healthcare, or medical office setting.
• Proficient with EMRs (eClinicalWorks) and patient management software.
• Strong communication, organizational, and multitasking skills.
• Ability to work independently and with clinical/administrative teams.

Responsibilities

• Schedule appointments for audiologists and manage referrals.
• Process payments and insurance documentation, including CPT/DX coding.
• Assist with documentation in Suno, NOAH, and ECW; maintain patient charts.
• Support inventory, billing, and prior authorizations as needed.

Skills

Customer service

EMR experience

Administrative support

Communication

Tools

eClinicalWorks

Suno

NOAH

Excel

Job description

Puddledock Location, 2015 Waterside Road, Prince George, Virginia, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

Position Purpose

The Audiology Associate at the VEI plays a vital role in supporting the day-to-day operations of The Hearing Center. This position requires a highly organized, detail-oriented, and customer-focused individual who can manage administrative, clinical, and financial tasks related to hearing care services. The Audiology Associate also plays a key role in ensuring patients receive timely, professional, and compassionate care from their initial contact through ongoing follow-up.

Key Duties and Responsibilities

• Send and receive packages and manage all incoming/outgoing faxes.
• Send appointment confirmations
• Schedule appointments for audiologists using Healow.
• Manage incoming and outgoing referrals, faxes, and medical records.
• Work all online submissions and inquiries via MDProspects.
• Assist with special events and projects (e.g., patient mailers for hearing aid events).
• Attach audiograms to patient charts in eClinicalWorks (ECW).
• Respond to online hearing test submissions (Shoebox), maintain database, and follow up with patients for appointments.
• Collect payments both in person and over the phone.
• Create hearing aid purchase agreements and insurance documentation for patient reimbursement, including accurate CPT and DX codes.
• Process prior authorizations for insurance (specifically Anthem FEP and others as needed).
• Input and track all purchase orders and receipts in Envi, including GL coding, line items, invoice matching, and receiving.

Inventory & Order Management

• Monitor, manage, and reorder inventory and stock.
• Place orders for hearing aids, supplies, and tools as needed.
• Assemble hearing aid devices for upcoming fittings.
• Manage and track warranties, including sending renewal notifications to patients.

Clinical & Technical Support

• Perform routine hearing aid maintenance, including cleanings and wax guard changes
• Assist patients with Bluetooth pairing difficulties.
• Assist with cleaning of clinical tools and equipment, including the Earigator, forceps, curettes, and other instruments.
• Input and maintain device documentation (serial numbers, warranties, invoices, etc.) in Suno (hearing aid management software) and NOAH (testing software).

Qualifications

Required:

• Previous experience in a clinical, healthcare, or medical office setting.
• Strong computer skills and proficiency in office software; experience with EMRs (e.g., eClinicalWorks), Suno, and NOAH preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to work independently and collaboratively with clinical and administrative teams.

Preferred:

• Prior experience in audiology, ENT, or related hearing health services.
• Familiarity with insurance billing, prior authorizations, and coding.
• Customer service or sales experience, especially in a healthcare or retail environment.

Work Environment & Physical Requirements

• This position operates in a clinical environment and requires regular interaction with patients and medical staff.
• Must be able to lift up to 20 lbs., bend, reach, and stand for extended periods.

Puddledock Location, 2015 Waterside Road, Prince George, Virginia, United States of America