Audio Visual Services Technician

Dr. Robert K. Jabs School of Business; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Dr. Robert K. Jabs School of Business is seeking an Audio Visual Services Technician to support campus events effectively. The role involves coordinating audiovisual services, troubleshooting technical issues, and providing training on equipment. The ideal candidate has a Bachelor's degree and experience in a related field.

This position demands strong customer service skills and the ability to work collaboratively with diverse campus partners to ensure a seamless event experience.

Qualifications

• Bachelor’s degree from an accredited college or two to three years of related experience.
• Knowledge of AV technology including Extron, Crestron, and AMX systems.
• Ability to troubleshoot and repair audio and visual equipment.

Responsibilities

• Coordinate audiovisual services for campus events.
• Provide training on audiovisual equipment use.
• Maintain accurate inventory of equipment.

Skills

Technical support

Troubleshooting

Customer service

Event coordination

Equipment management

Education

Bachelor’s degree or equivalent experience

Tools

Audio/Visual equipment

Microsoft Office

Job description

Summary

Reporting to the Audio Visual Services Manager, the Audio Visual Services Technician at California Baptist University (CBU) is responsible for coordinating and delivering high-quality, state-of-the-art audiovisual support for all campus events. This role ensures the effective setup, operation, maintenance, and upgrading of multimedia and AV equipment while promptly troubleshooting technical issues. The technician works collaboratively with the Office of Conferences and Events and other campus partners to ensure seamless service delivery and exceptional event support. Key responsibilities include equipment management, technical support, and hands‑on execution of audiovisual services to meet the needs of diverse campus events.

Essential Duties And Responsibilities

• Plan, schedule, and coordinate audiovisual service needs across the university’s main campus for internal and external clients, including conferences, lectures, meetings, performances, and special events.
• Consult with clients to assess event requirements and recommend appropriate audiovisual equipment and staffing solutions.
• Serve as a secondary point of contact and conduct tours of campus facilities for prospective clients.
• Engage with clients before and during events to ensure delivery of high-quality service and an exceptional customer experience.
• Assist in the planning and execution of major campus events such as Commencement, New Student Orientation, Homecoming, and other large‑scale functions as assigned.
• Prepare event spaces with requested audiovisual setups and troubleshoot technical or media‑related issues.
• Provide training and guidance to users on the proper operation of audiovisual equipment.
• Maintain accurate equipment inventory; oversee equipment check‑out/return processes and recommend upgrades as needed.
• Operate advanced sound, lighting, and multimedia presentation systems.
• Support webcasts, podcasts, and audio/video teleconferencing services.
• Develop and implement theatrical design elements—including scenic, staging, rigging, lighting, and sound—in collaboration with internal and external stakeholders.
• Coordinate staffing requirements for special events.
• Conduct research and make recommendations for the acquisition of audiovisual, lighting, and video equipment.
• Recruit, train, and supervise student employees in sound, lighting, staging, and rigging operations for classroom technology and event support.
• Assist in event mapping, layout design, and space planning.
• Oversee and support setup and breakdown activities for events across campus.
• Perform routine maintenance and repairs on audio, video, and lighting equipment.
• Maintain and repair conference and event equipment, including tables, chairs, golf carts, and related assets.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge, Skills, And Abilities

• Demonstrated commitment to living out and upholding the University’s Christ‑centered mission and values.
• Flexibility to work evenings and weekends as required by event schedules.
• Working knowledge of convention services, hospitality operations, camps, conferences, or similar service‑oriented environments.
• Proficiency in personal computer applications, both Windows and macOS platforms, as well as Microsoft Office and related software.
• Knowledge of classroom and event technology systems, including but not limited to Extron, Crestron, and AMX control systems.
• Understanding of rigging, staging, lighting, and sound design principles.
• Strong command of business English and basic mathematics, along with general office practices and procedures.
• Ability to plan, organize, and coordinate multiple projects simultaneously in a fast‑paced environment.
• Skill in collecting, analyzing, and compiling data, and preparing clear and concise reports.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse community of faculty, staff, students, and external clients.
• Demonstrated ability to troubleshoot and repair multimedia and audiovisual equipment efficiently.
• Strong organizational skills with attention to detail and the ability to prioritize tasks and manage time effectively.
• Professional telephone and customer service etiquette and experience.
• Ability to organize and coordinate meetings, events, and logistics.
• Ability to interpret, adapt, and apply policies, procedures, and guidelines.
• Sound judgment and decision‑making skills in administrative and operational matters.
• Ability to develop and maintain effective record‑keeping systems and procedures.
• Proven ability to address and resolve customer inquiries, concerns, and complaints in a professional manner.
• Strong analytical skills with the ability to investigate issues, evaluate information, and draw appropriate conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to stand, walk, and sit, and must possess sufficient manual dexterity to operate a computer keyboard, audiovisual equipment, and other tools. This position may involve strenuous physical activity, including heavy lifting, pushing, and pulling of objects weighing 50 pounds or more. The role requires visual acuity to read text and numerical data, as well as the ability to communicate effectively in person and by telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. The employee may be exposed to moderate levels of environmental factors, including extreme temperatures, dust, dirt, fumes, smoke, and/or unpleasant odors. The noise level is typically moderate but may be loud during events or technical operations. This position involves some exposure to physical risks and hazards, requiring adherence to standard safety precautions. Duties may include working in confined spaces, low‑light conditions, and elevated locations, as well as proximity to electrical equipment and wiring.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree from an accredited four‑year college or university; or two to three years of related experience and/or training; or an equivalent combination of education and demonstrated success in a related field.