Audio Visual Services Coordinator

Troutman Pepper Locke; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Troutman Pepper Locke seeks an Audio Visual Services Coordinator to set up and manage AV and videoconferencing for the Philadelphia office and regular remote meetings.

You will train end users, troubleshoot issues, coordinate with attorneys and staff, maintain equipment, and support hybrid meetings with a strong client service mindset.

Qualifications

• Minimum of three (3) years of audio-visual experience.
• Experience with Cisco telepresence platforms and infrastructure preferred.
• Strong client service mindset and ability to communicate technical issues to non-technical audiences.

Responsibilities

• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and escalation as needed.
• Provide hands-on meeting setup and support, interfacing with attorneys and clients.
• Coordinate with hosts, Administration and IT for advanced support when required.
• Set up, testing, operation, and teardown of AV and videoconference equipment.
• Assist with fulfilling multimedia technical needs as assigned.

Skills

Customer service

Communication

Troubleshooting

Independent work

Education

Associates or higher-level degree preferred

Tools

Microsoft Teams

Cisco WebEx

Zoom

BlueJeans

Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.We invite you to explore the position below and to submit your application to join our team!The Audio Visual (AV) Services Coordinator is responsible for setting up and managing all AV and video conferencing meeting requests. The AV Services Coordinator provides AV support for their assigned office and regular remote meeting assistance to other Troutman Pepper offices. The AV Services Coordinator is customer service focused to meticulously execute and support executive, client, and routine meetings in a fast-paced professional services environment.Essential Duties and Responsibilities:Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.Provide hands-on meeting set-up and support, which may involve interfacing with attorneys and clients.Coordinate with meeting hosts and other members of Administration and the IT Department for advanced support if required.Responsible for set-up, testing, operation, and tear down of AV and videoconference (VTC) equipment (e.g., video systems, computers, audio/videoconference equipment, video switchers, microphones, video cameras, audio systems, operation of integrated AV systems).Consult on best audio-visual platform to utilize for meetings and educate all levels of end users on presentation technology equipment.Troubleshoot issues regarding AV and videoconferencing related technology, including various projectors, control, and audio/videoconferencing systems.Arrange physical space for meetings including coordinating furniture and equipment moves to provide customized seating arrangements. Configure telecommunication connections to enable utilization of video conferencing equipment.Provide basic in room PC, laptop, email, wireless internet access, and Power Point set-up support. Utilize various audio and video conferencing technologies and systems, such as control and voice amplification systems, integrated AV, and web access.Maintain conference room integrity and escalate housekeeping and technical issues, as well as conferencing technology and applications, to appropriate internal or external departments.Perform regular preventive maintenance checks (e.g., report and/or address issues, such as cable management problems, safety standards noncompliance).Adhere to and promote continual adoption of change management policies and procedures.Maintain understanding of current and new technology. Update job knowledge by participating in training opportunities, reading professional publications, and maintaining certification levels by participating in professional organizations and pursuing training opportunities.Assist with fulfilling any multimedia technical needs as assigned.Must be flexible for occasional overtime as well as off-hours needs.Knowledge, Skills, and Abilities:Intermediate to advanced knowledge in video conference systems/applications and audio/visual technologies used to support virtual meetings on the firm’s integrated video conferencing network, and PC based applications, such as Teams, Webex, Zoom and Bluejeans.Ability to act quickly and effectively to detect, diagnose, and resolve PC related hardware/software, operational, connectivity, and compatibility issues.Proficient with audio and video conferencing technology and working knowledge of lighting, amplification, projection systems, and software used for presentations particularly PowerPoint, Excel, Word, and Windows Explorer.Strong client service mindset, interest, and customer service skills.Excellent verbal and written skills to communicate technical issues to attorneys and staff in a non-technical manner.Ability to work independently and reliably, with attention to detail and accuracy while maintaining the highest level of confidentiality.Strong technical aptitude and creative troubleshooting and problem-solving skills.Ability to take pro-active or corrective action as necessary within established guidelines.Working knowledge of h.323 and SIP standards and operational break/fix support knowledge.Working knowledge of Microsoft Teams, Cisco WebEx, and Zoom applications.Knowledge of Microsoft Networking, and understanding of DNS, DHCP, TCP/IP.Able to lift, bend, kneel, and reach, as well as lift and carry up to 50 lbs.Education and/or Experience:Associates or higher-level degree preferred and/or the successful completion of an AV certificate program; any combination of training, education, or experience that demonstrates the ability to perform the duties of the position may be considered.Minimum of three (3) years of audio-visual experience.Experience with Cisco telepresence platforms and infrastructure products, Cisco UCM, Cisco TMS, and Polycom codecs strongly preferred.#LI-HybridThe Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.This position description does not constitute a written or implied contract of employment.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [e-mail] Employment OpportunityTroutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.Hiring Salary Range:$60,000.00 - $80,000.00