Audio Visual Services Coordinator

Troutman Pepper Locke LLP; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Troutman Pepper Locke LLP is seeking an AV Services Coordinator to set up and manage all AV and video conferencing requests. The role supports on-site and regular remote meetings across offices with a strong customer-service focus.

The position requires hands-on AV setup, troubleshooting, and coordination with IT and administration. At least 3 years in AV and familiarity with Cisco/WebEx/Zoom platforms are preferred.

Qualifications

• Associates or higher-level degree preferred in AV or related field.
• Minimum of three (3) years of audio-visual experience.
• Experience with Cisco telepresence platforms and infrastructure products strongly preferred.

Responsibilities

• Set up and manage all AV and video conferencing meeting requests.
• Provide hands-on meeting setup and support for attorneys and clients.
• Coordinate with hosts, IT, and Administration for advanced support when needed.
• Set up, test, operate, and tear down AV and videoconference equipment.
• Advise on best AV platform for meetings and educate end users on equipment.
• Troubleshoot AV and videoconferencing issues across hardware and software.
• Arrange space, furniture moves, and seating for meetings.
• Configure telecom connections for video conferencing equipment.
• Provide basic in-room PC, laptop, email, and PowerPoint setup support.
• Maintain conference room integrity and escalate issues as needed.

Skills

Video conferencing

Troubleshooting

Communication

Independence

Technical aptitude

H.323 / SIP

Networking basics

Education

Associates degree or higher in AV

Tools

Cisco Telepresence

Polycom codecs

Cisco UCM

Cisco TMS

PowerPoint

Excel

Word

Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

Audio Visual (AV) Services Coordinator

The Audio Visual (AV) Services Coordinator is responsible for setting up and managing all AV and video conferencing meeting requests. The AV Services Coordinator provides AV support for their assigned office and regular remote meeting assistance to other Troutman Pepper offices. The AV Services Coordinator is customer service focused to meticulously execute and support executive, client, and routine meetings in a fast-paced professional services environment.

Essential Duties and Responsibilities

• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide hands-on meeting set-up and support, which may involve interfacing with attorneys and clients.
• Coordinate with meeting hosts and other members of Administration and the IT Department for advanced support if required.
• Responsible for set-up, testing, operation, and tear down of AV and videoconference (VTC) equipment (e.g., video systems, computers, audio/videoconference equipment, video switchers, microphones, video cameras, audio systems, operation of integrated AV systems).
• Consult on best audio-visual platform to utilize for meetings and educate all levels of end users on presentation technology equipment.
• Troubleshoot issues regarding AV and videoconferencing related technology, including various projectors, control, and audio/videoconferencing systems.
• Arrange physical space for meetings including coordinating furniture and equipment moves to provide customized seating arrangements.
• Configure telecommunication connections to enable utilization of video conferencing equipment.
• Provide basic in room PC, laptop, email, wireless internet access, and Power Point set-up support.
• Utilize various audio and video conferencing technologies and systems, such as control and voice amplification systems, integrated AV, and web access.
• Maintain conference room integrity and elevate housekeeping and technical issues, as well as conferencing technology and applications, to appropriate internal or external departments.
• Perform regular preventive maintenance checks (e.g., report and/or address issues, such as cable management problems, safety standards noncompliance).
• Adhere to and promote continual adoption of change management policies and procedures.
• Maintain understanding of current and new technology.
• Update job knowledge by participating in training opportunities, reading professional publications, and maintaining certification levels by participating in professional organizations and pursuing training opportunities.
• Assist with fulfilling any multimedia technical needs as assigned.
• Must be flexible for occasional overtime as well as off-hours needs.

Knowledge, Skills, and Abilities

• Intermediate to advanced knowledge in video conference systems/applications and audio/visual technologies used to support virtual meetings on the firm’s integrated video conferencing network, and PC based applications, such as Teams, Webex, Zoom and Bluejeans.
• Ability to act quickly and effectively to detect, diagnose, and resolve PC related hardware/software, operational, connectivity, and compatibility issues.
• Proficient with audio and video conferencing technology and working knowledge of lighting, amplification, projection systems, and software used for presentations particularly PowerPoint, Excel, Word, and Windows Explorer.
• Strong client service mindset, interest, and customer service skills.
• Excellent verbal and written skills to communicate technical issues to attorneys and staff in a non-technical manner.
• Ability to work independently and reliably, with attention to detail and accuracy while maintaining the highest level of confidentiality.
• Strong technical aptitude and creative troubleshooting and problem-solving skills.
• Ability to take pro-active or corrective action as necessary within established guidelines.
• Working knowledge of h.323 and SIP standards and operational break/fix support knowledge.
• Working knowledge of Microsoft Teams, Cisco WebEx, and Zoom applications.
• Knowledge of Microsoft Networking, and understanding of DNS, DHCP, TCP/IP.
• Able to lift, bend, kneel, and reach, as well as lift and carry up to 50 lbs.

Education and/or Experience

• Associates or higher-level degree preferred and/or the successful completion of an AV certificate program; any combination of training, education, or experience that demonstrates the ability to perform the duties of the position may be considered.
• Minimum of three (3) years of audio-visual experience.
• Experience with Cisco telepresence platforms and infrastructure products, Cisco UCM, Cisco TMS, and Polycom codecs strongly preferred.

Other Information

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [e-mail].

Equal Employment Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation

Hiring Salary Range: $60,000.00 - $80,000.00

About Us

Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.