Audio Visual Service Technician

Incendia Partners; Appleton (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Complete benefits

Monthly cell phone credit

Flexible scheduling (no weekends)

Advancement opportunities

Advancement opportunities

Job summary

A premier audio-visual company is seeking a full-time Service Technician in Appleton, WI. This position requires expertise in analog and digital audio, as well as video technology. Responsibilities include managing customer service, completing service projects, and maintaining client relationships. Applicants must have a two-year electronics degree or 5 years of relevant experience, alongside InfoComm CTS certification. Competitive pay and benefits offered.

Qualifications

• Completion of a two-year electronics degree from an accredited college or university, or a minimum of 5 years working experience in the electronics field is required.
• Minimum of an InfoComm CTS certification and base level programming and product training/certification by equipment manufacturers.
• Experience with electronic test equipment commonly used in electronic equipment test and repair.
• Ability to manage multiple tasks and work well with clients and colleagues.
• Excellent written and verbal communication to explain technical issues clearly to non-technical audiences.
• Must be responsible, self-motivated, organized and have strong customer service skills.
• Proficiency with MS Word, Excel, Access, PowerPoint and Outlook.

Responsibilities

• Work with staff to develop competitive and accurate quotes.
• Respond to customers' service-related issues promptly.
• Coordinate with other Service Technicians and Service Manager.
• Assist with preventive maintenance of customer equipment.
• Read and interpret wiring diagrams, schematics, and blueprints.
• Ensure accurate and timely billing for service and parts.
• Manage multiple service projects and assist with preventive maintenance.
• Read wiring diagrams, schematics, and blueprints.

Skills

Communication skills

Customer service

Technical knowledge in audio/video technology

Ability to manage multiple tasks

Education

Two-year electronics degree or 5 years of experience

InfoComm CTS certification

Tools

Electronic test equipment

MS Word

MS Excel

MS Access

MS PowerPoint

MS Outlook

Job description

2 weeks ago Be among the first 25 applicants

Our client, a premier audio-visual company out of Wisconsin, is looking to hire a full-time Service Technician with experience in analog and digital audio, as well as video technology. This individual will be responsible for overall communication and completion of service on customer systems and equipment, at customer sites and the company’s offices.

Offering competitive pay, complete benefits, monthly cell phone credit, relaxed work environment, flexible scheduling (no weekends), advancement opportunities, and more! If you enjoy solving problems that help others communicate better, this could be the job for you!

Duties Include

• Work with staff to ensure a competitive and accurate quote is developed for the customer for service work.
• Assist staff and clients in identifying any problems or needs prior to start of service work.
• Respond to customers' service-related issues promptly and work directly with customers to establish service timeline and completion date.
• Coordinate ship dates of all service-related equipment with purchasing to expedite equipment or parts as necessary.
• Coordinate with other Service Technicians and Service Manager.
• Work with administration to ensure accurate and timely billing to customer for service and parts provided.
• Manage multiple service projects.
• Assist with preventive maintenance of customer equipment.
• Accurately track time sheets, service/installation tickets and inventory items.
• Read and interpret wiring diagrams, schematics, and blueprints.
• Other duties as required or assigned by company management.
  
  

Qualifications Include

• Completion of a two-year electronics degree from an accredited college or university, or a minimum of 5 years working experience in the electronics field is required.
• Minimum of an InfoComm CTS certification and base level programming and product training/certification by equipment manufacturers such as Crestron, AMX, Extron, QSC, BIAMP, BSS, JBL, Shure, Allen & Heath, Yamaha, Digico, Atlas, Da-lite, Crown, Samsung, LG, Sony, Middle Atlantic, Premier, Polycom, and Lifesize among others.
• Experience and familiarity with electronic test equipment commonly used in electronic equipment test and repair.
• Ability to manage multiple tasks simultaneously and work well with our clients and other employees.
• Excellent written and verbal communication skills to communicate clearly and in a non-technical manner with the client, staff, and vendors.
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Superior customer service skills.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• Valid and current driver’s license.
• Some overnight, out of town travel may be required.
  
  

For more information, apply or email: [e-mail]

#ZR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Incendia Partners by 2x

Get notified about new Audio Visual Technician jobs in Appleton, WI.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.