Audio Video Integration Service Technician

CAV Integrated Home, LLC; Bluffton (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free uniforms

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

A leading AV solutions company in Bluffton, SC is seeking a highly experienced Service Technician. This role requires expertise in AV and network systems, strong customer service skills, and a proactive approach to troubleshooting. The ideal candidate will have at least 3 years' experience in the AV industry and the ability to work on various low-voltage systems. Competitive salary and benefits package provided.

Qualifications

• Minimum 3+ years’ experience in the AV installation/service industry.
• Experience with remote service systems a plus.
• Certifications from CEDIA, Infocomm welcomed.

Responsibilities

• Provide on-site and remote access service of systems.
• Maintain exemplary service records.
• Engage in client relations effectively.

Skills

Extensive knowledge of AV and network systems

Strong interpersonal and customer service skills

Ability to troubleshoot advanced low-voltage systems

Experience with power tools

Basic skills of computer operation

Tools

Control4

Crestron

URC

Bluebolt

Ubiquity

OvrC

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Free uniforms

Health insurance

Paid time off

Vision insurance

Dental insurance

Projects are primarily in residential environment.

The Role

Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining Custom Audio Video’s record of exemplary service.

Required: Extensive knowledge of AV and network systems.

Required: Strong interpersonal and customer service skills.

Required: Extensive experience installing and servicing most if not all kinds of low voltage systems.

Required: Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.

Required: Good driving record.

Required: Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.

Required: good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.

Required: Maintain professional appearance and calm demeanor in tough situations.

Required: Ability to lift and carry up to 50 pounds and experienced working with power tools.

Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus.

Experience with Control4, Crestron, and URC a plus.

Industry certification from CEDIA, Infocomm, ISF or similar a plus.

The Benefits

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

The Person

The key skills and qualities of an Audio Video Service Technician:

Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.

Previous experience as Audio/video Lead technician or A/V Home Automation technician.

Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.

Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge

A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees

Ability to lift and carry up to 50 pounds and experienced working with power tools

A good driving record is necessary.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please attach your resume to this posting.