Audio Visual Operations/Program Executive

IM Solutions Inc.; Melbourne (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible 9/80 work schedule with every other Friday off

Employee Incentive Plan based upon KPI performance

Health, Dental and Vision Insurance

Simple IRA with Company Match

Paid time off

Paid Holidays

Comprehensive training program

Job summary

IM Solutions Inc. in Melbourne, Florida, is seeking an experienced Operations Manager to oversee the AV/IT Installation, Engineering, and Software Services departments. This role focuses on quality, profitability, safety, and customer satisfaction, providing substantial opportunities for growth and business ownership incentives based on performance.

The ideal candidate will possess strong leadership skills, a solid background in audio-visual systems, and a commitment to the company's core values. Benefits include a flexible work schedule and comprehensive training.

Qualifications

• 10+ years of experience in Audio Visual project management and construction methodology.
• Experience managing teams of 15 or more people.
• Strong understanding of Audio Visual and low voltage systems.

Responsibilities

• Provide executive leadership for the Installation, Engineering, and Software Service Departments.
• Lead department managers in achieving Key Performance Indicator (KPI) success criteria.
• Coordinate and prioritize projects and operational initiatives.

Skills

Leadership skills

Organizational skills

Audio Visual systems understanding

IT networks knowledge

Communication skills

Proficiency in ERP, BMS, CRM, MS Office

Problem-solving ability

Project Management Professional (PMP) certification

Education

Technical degree or PMP certification

Tools

MIS tools

Job description

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost‑effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an Operations Manager responsible for overseeing and coordinating the AV/IT Installation, Engineering and Software Services departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Operations Manager will have strong leadership skills, a proven background in audio‑visual systems and construction, an entrepreneurial mindset and a commitment to upholding our company's core values.

Reports to: CTO

Key Responsibilities

• Provide executive leadership for the Installation, Engineering and Software Service Departments
• Lead department managers in achieving Key Performance Indicator (KPI) success criteria.
• Coordinate and prioritize projects, operational initiatives, and company resources to ensure optimal performance and efficient resource utilization
• Build, develop and lead high‑performing teams of 15+ employees by fostering professional growth, accountability and training of employees
• Serve as the primary point of contact for customers, cultivating strong relationships and ensuring exceptional customer satisfaction throughout the project lifecycle.
• Drive continuous operational improvement by implementing and optimizing EOS processes, workflows, and performance metrics.

Required Qualifications

• Strong organizational and leadership skills managing team of 15 or more people
• 10+ years experience in Audio Visual project management and construction methodology
• Must have a strong understanding of Audio Visual and low voltage systems
• Must have a strong understanding of IT networks and standards
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills
• Adaptability to technology advancements and changing project requirements
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
• Knowledge of best project management practices and problem‑solving abilities
• Project Management Professional (PMP) or technical degree preferred

To Achieve Top-Level Success, You Will Need To:

• Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
• Align with the Core Values of IM Solutions
• Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment

• Life-Long Learning – Personal commitment in learning inspires us to continually grow
• Others Focused – Building strong relationships with team, customers and community
• Positivity – Positive thinking will give us positive results
• Solutionist – Passionate and reliable problem solving is in our DNA

Benefits

• Flexible 9/80 work schedule with every other Friday off
• Employee Incentive Plan based upon KPI performance
• Health, Dental and Vision Insurance
• Simple IRA with Company Match
• Paid time off
• Paid Holidays
• Comprehensive training program