Audio Visual/Events Program Manager

New York Technology Partners; Newark (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

New York Technology Partners seeks an Audio Visual Events Program Manager to oversee planning, coordination, and program management for live events within the Audio Visual team. You will be the central contact for customers, vendors, and internal teams, driving seamless event delivery via structured planning, show calling, and a relentless focus on customer satisfaction.

While technical AV knowledge is helpful, this role primarily manages routing work, relationships, and the overall quality of

Qualifications

• Experience coordinating complex AV events and live productions.
• Ability to manage multiple stakeholders and vendors.
• Strong focus on delivering high customer satisfaction.

Responsibilities

• Support and scale the Audio Visual Events Program through consistent process improvement and operational rigor.
• Plan and guide cross-functional teams on best approach to events.
• Create run of show documents and drive pre-production planning.
• Facilitate scheduling for event operations team members.
• Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.
• Collaborate with employees, contractors, and vendors to deliver seamless in-person, virtual, and hybrid live events.
• Manage vendor relationships, rentals, and stage crews.
• Route work across technical teams to ensure timely and quality delivery.
• Drive customer satisfaction throughout the event lifecycle.
• Live Event Production: Show caller for live events and manage real-time production execution.

Skills

Program management

Vendor management

Live event production

Cross-functional leadership

Customer satisfaction

Operations planning

Tools

Streaming platforms

Job description

The Audio Visual Events Program Manager is responsible for the operational planning, coordination, and program management of live events within the Audio Visual team. This role serves as the central point of contact for customers, vendors, and internal teams, driving seamless event delivery through structured planning, show calling, and a relentless focus on customer satisfaction. While technical knowledge of AV systems is expected, this role is primarily focused on routing work, managing relationships, and elevating the overall quality of live event production.

Key Responsibilities

Program Management & Planning

• Support and scale the Audio Visual Events Program through consistent process improvement and operational rigor.
• Plan and guide cross-functional teams on best approach to events.
• Create run of show documents and drive pre-production planning.
• Facilitate scheduling for event operations team members.
• Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.
• Customer & Vendor ManagementCollaborate with employees, contractors, and vendors to deliver seamless in-person, virtual, and hybrid live events.
• Manage vendor relationships, rentals, and stage crews.
• Route work across technical teams to ensure timely and quality delivery.
• Drive customer satisfaction throughout the event lifecycle.
• Live Event ProductionServe as show caller for live events, managing real-time production execution.
• Facilitate and monitor key A/V meetings and events, including live streams.
• Perform post-production AV activities including editing for distribution, cataloging, and archiving.
• Technical OversightMaintain working knowledge of streaming platforms, live event systems, and meeting systems.
• Understand cable infrastructure, equipment, and rack systems to effectively coordinate technical teams and troubleshoot escalations.