Audio, Video, & Security PC Technician

Pinal County; Florence (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

Sabbatical every five years

Job summary

Pinal County is hiring an entry-level IT Technician focused on installation of integrated audio, video, and security systems. You will handle physical installation, basic modification, and repair of hardware and software under supervision, and provide user training to ensure smooth operation.

The role emphasizes quality work, attention to detail, and excellent customer service. Training and development opportunities accompany a supportive benefits package aimed at employee well-being.

Qualifications

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Responsibilities

• System Installation & Integration: Pull cabling, measure, cut, drill, and perform custom modifications to physically mount and integrate audio, video, and security hardware using standard hand and power tools.
• Software Configuration: Install, update, and configure specialized computer software and firmware required for system operations.
• Testing & Quality Assurance: Conduct cable testing, verify system connectivity, utilize multimeters for electrical/signal testing, and interpret A/V-related line drawings to ensure installations match engineering specifications.
• Troubleshooting & Repair: Diagnose, troubleshoot, and resolve technical hardware and software issues for integrated A/V and electronic security systems.
• Technical Support & Training: Deliver clear technical assistance and hands-on system training to end-users and clients.
• Engineering Collaboration: Communicate effectively with project engineers to report field conditions, clarify drawings, and resolve technical discrepancies.
• Documentation & Records: Maintain accurate and updated service records, installation logs, and project documentation.

Skills

IT support

Customer service

Communication

Education

High school diploma or GED

Job description

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people.

When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
  • 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short-Term Disability –Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Working at Pinal County is an investment in YOU.

JOB SUMMARY

We are seeking a self-motivated mechanically and technically inclined individual for an entry-level position focused on the installation of integrated audio, video, and security systems with a commitment to quality work, and sharp attention to detail. In this role, you will handle the physical installation, basic modification, and repair of system hardware and software under general supervision. You will also provide essential technical assistance and training to end-users to ensure smooth system operation. The ideal candidate will possess excellent customer service skills.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

• Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES

• System Installation & Integration: Pull cabling, measure, cut, drill, and perform custom modifications to physically mount and integrate audio, video, and security hardware using standard hand and power tools.
• Software Configuration: Install, update, and configure specialized computer software and firmware required for system operations.
• Testing & Quality Assurance: Conduct cable testing, verify system connectivity, utilize multimeters for electrical/signal testing, and interpret A/V-related line drawings to ensure installations match engineering specifications.
• Troubleshooting & Repair: Diagnose, troubleshoot, and resolve technical hardware and software issues for integrated A/V and electronic security systems.
• Technical Support & Training: Deliver clear technical assistance and hands-on system training to end-users and clients.
• Engineering Collaboration: Communicate effectively with project engineers to report field conditions, clarify drawings, and resolve technical discrepancies.
• Documentation & Records: Maintain accurate and updated service records, installation logs, and project documentation.
• Adaptability: Respond flexibly to fluctuating project priorities, shifting timelines, and changing service demands under basic supervision.
• Pre-Meeting Testing & Event Prep: Conduct scheduled testing and preparation of A/V systems prior to Board of Supervisors meetings and other public events to ensure flawless live operation.
• Tool Operation: Safely operate a variety of hand and power tools (e.g., drills, saws, crimpers, solder iron,) and precision testing equipment (e.g., multimeters, cable testers) for extended periods.
• Work Order Management: Actively monitor, prioritize, and respond to verbal and written work orders, ensuring technical issues and installation requests are resolved and documented in a timely manner.
• Attention to Detail & Quality Craftsmanship: Ability to perform precise physical installations (e.g., level mounting, clean cable routing, accurate labeling) and thoroughly test systems to ensure flawless operation and aesthetic professionalism.

QUALIFICATIONS

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

SPECIAL REQUIREMENTS

• May be required to obtain the Terminal Operator Certification for access to the Arizona Criminal Justice Information System (ACJIS).
• Must pass a thorough background investigation and background re-investigation every 5 years.

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.

PHYSICAL DEMANDS

The work is medium and requires exerting up to 50 pounds of force frequently (and occasionally heavier loads with assistance), and/or up to 20 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity. Frequent bending, kneeling, stooping, crouching, crawling, and reaching to route cables and install hardware in tight spaces (such as drop ceilings, under desks, and inside equipment racks). Ability to stand and walk for extended periods, or work on feet for the duration of a standard shift. Ability to safely climb, balance, and work from ladders, or elevated platforms to mount cameras, TV’s, and speakers. Excellent hand- eye coordination and fine motor skills required to handle small components, solder and terminate delicate wires, use hand/power tools, and operate a computer keyboard.

WORK ENVIRONMENT

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

This announcement may be closed as soon as a sufficient number of qualified applicants have applied.

NOTICE TO APPPLICANTS

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.

All qualified candidates eligible to work in the United States are welcome to apply.

However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver’s License in accordance with Arizona State Law.

Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.