Audience Experience Architect

Socket.dev; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fuel Cycle in Los Angeles is seeking a Community Experience Specialist to manage audience recruitment, onboarding, engagement, and operations. This onsite role requires five days in the office and involves coordinating across teams to meet timelines and quality standards while supporting campaigns, surveys, and events within audience communities.

You will own the audience experience for designated accounts, execute tasks on the Fuel Cycle platform, and ensure accurate records and high-quality

Responsibilities

• Audience Operations & Engagement: support recruitment, onboarding and ongoing engagement activities.
• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
• Monitor community activity and flag engagement opportunities or risks.
• Project Support & Execution: execute audience-related tasks and deliverables; coordinate across internal teams to meet timelines and quality standards.
• Provide support for campaigns, surveys, and events within audience communities.
• Customer Interaction & Account Support: own the audience experience for a designated vertical’s set of customer accounts; manage the bulk of customer management task execution on the Fuel Cycle technology.
• Communicate project updates, timelines, and best practices to clients clearly and professionally; collaborate with Strategists on recommendations.
• Quality Assurance & Administration: review and test deliverables; maintain accurate records and documentation; demonstrate Fuel Cycle platform knowledge.

Job description

Fuel Cycle in Los Angeles is seeking a Community Experience Specialist to manage audience recruitment, onboarding, engagement, and operations. This onsite role requires five days in the office and involves coordinating across teams to meet timelines and quality standards while supporting campaigns, surveys, and events within audience communities.

You will own the audience experience for designated accounts, execute tasks on the Fuel Cycle platform, and ensure accurate records and high-quality