Community Experience Specialist

Socket.dev; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fuel Cycle in Los Angeles is seeking a Community Experience Specialist to manage audience recruitment, onboarding, engagement, and operations. This onsite role requires five days in the office and involves coordinating across teams to meet timelines and quality standards while supporting campaigns, surveys, and events within audience communities.

You will own the audience experience for designated accounts, execute tasks on the Fuel Cycle platform, and ensure accurate records and high-quality

Responsibilities

• Audience Operations & Engagement: support recruitment, onboarding and ongoing engagement activities.
• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
• Monitor community activity and flag engagement opportunities or risks.
• Project Support & Execution: execute audience-related tasks and deliverables; coordinate across internal teams to meet timelines and quality standards.
• Provide support for campaigns, surveys, and events within audience communities.
• Customer Interaction & Account Support: own the audience experience for a designated vertical’s set of customer accounts; manage the bulk of customer management task execution on the Fuel Cycle technology.
• Communicate project updates, timelines, and best practices to clients clearly and professionally; collaborate with Strategists on recommendations.
• Quality Assurance & Administration: review and test deliverables; maintain accurate records and documentation; demonstrate Fuel Cycle platform knowledge.

Job description

About Fuel Cycle

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle?

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

Overview:

The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.

Location: Los Angeles, CA

Work Arrangement: This is an onsite role requiring five days per week in the office.

Key Responsibilities:

Audience Operations & Engagement

• Support audience recruitment, onboarding, and ongoing engagement activities.

• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.

• Monitor community activity and flag engagement opportunities or risks.

Project Support & Execution

• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.

• Coordinate across internal teams to ensure projects meet timelines and quality standards.

• Provide support for campaigns, surveys, and events within audience communities.

Customer Interaction & Account Support

• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).

• Manages the bulk of customer management task execution on the Fuel Cycle technology

• Communicate project updates, timelines, and best practices to clients clearly and professionally.

• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.

Quality Assurance & Administration

• Review and test deliverables to ensure high-quality outputs.

• Maintain accurate records and documentation of audience activities and client communication.

• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Your Success Metrics:

• On-Time Task Completion Rate

• Audience Engagement Activity Rate

  • Achieve 75% utilization level

  • Member data is 100% accurate and regularly validated for all communities in your portfolio