Attractions Team Lead

Fritz Adventure LLC; The Colony (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Fritz’s Adventure LLC in The Colony, TX is seeking an Attractions Team Lead to oversee daily operations of zip lines, ropes course and other attractions. This full-time hourly role requires leadership, safety oversight, and guest-service excellence, with nights, weekends and peak-season availability.

You will mentor guides, manage staffing, perform inspections, and collaborate with management to ensure a safe, engaging guest experience.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working indoors and outdoors in various weather.
• Must be 18+ with CPR/First Aid certification.
• HS Diploma or equivalent required.

Responsibilities

• Supervise daily operations of attractions and guest flow.
• Lead and motivate a team of adventure guides to deliver guest service.
• Ensure safety standards and conduct equipment inspections.
• Recruit, onboard, and train new staff; provide coaching and evaluations.
• Collaborate with management on operations, safety and guest service initiatives.

Skills

Leadership

Guest service

Communication

Problem solving

Interpersonal skills

Team management

Safety awareness

Education

HS Diploma or equivalent

Tools

CPR/First Aid certification

Job description

Fritz’s Adventure is now hiring an Attractions Team Lead for our location in The Colony, Texas. Fritz’s is an experiential adventure park that brings people together through discovery, challenge and play. We offer two million cubic feet of attractions including zip lines, mazes, tunnels, ropes course, playgrounds and more.

Key Responsibilities:

Operational Leadership

• Supervise daily operations of zip lines, ropes course, climbing walls, and related attractions.
• Lead and motivate a team of adventure guides to deliver excellent guest service.
• Lead day to day operations of attractions including opening and closing procedures, equipment inspections and course checks, staffing plan, rotations, break assignments, operating attractions and cleaning.
• Ensure proper staffing levels and adjust assignments to meet operational needs.
• Monitor throughput, guest flow, and queue management to maintain efficiency and minimize guest wait time.
• Collaborate effectively and proactively with management team on all operational, safety and guest service initiatives.
• Perform all other duties as assigned or as necessary to support all of Fritz’s Adventure.

Safety & Compliance

• Demonstrate complete knowledge of and enforce all safety standards and operating procedures in accordance with company policies, industry regulations and manufacturer requirements.
• Oversee daily inspections, harness fittings, and guest briefings.
• Respond quickly and effectively to incidents or emergencies.
• Support training and certification programs for staff in safety, rescue, and operational procedures.

Guest Experience

• Create wow moments with a welcoming, enthusiastic, and guest-focused atmosphere.
• Proactively observe and listen to guests and resolve issues quickly with professionalism and empathy.
• Model and coach exceptional guest interaction skills for all team members.

Team Development

• Assist in recruiting, onboarding, and training new staff members.
• Provide regular coaching, feedback, and performance evaluations.
• Lead by example to promote teamwork, accountability, and a positive culture.

Qualifications:

• Previous experience in attractions, outdoor recreation, or adventure operations preferred.
• Leadership or supervisory experience strongly preferred.
• Strong communication (written and verbal), problem-solving, and interpersonal skills.
• Comfortable working indoors and outdoors in various weather conditions.
• Ability to work at heights up to 75 feet through attraction harness and safety structures.
• Ability to lift up to 50 lbs and perform physical tasks such as climbing and equipment setup.
• Standing, climbing and moving for long periods of time.
• Must be 18 years or older; CPR/First Aid certification required (or ability to obtain).
• Must have reliable transportation
• HS Diploma or equivalent
• Full-time hourly position; nights, weekends, holidays and peak season availability are required.
• Indoor and outdoor work environment with variable weather and physical activity.

Location - Fritz's Adventure-The Colony - TX - 5651 Nebraska Furniture Mart Drive