Attractions Ops Intern: Rides, Events & Guest Experience

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 12,000 - 18,000; Part time

Job summary

The Island in Pigeon Forge is seeking an Attractions Operations Intern to assist the Operations Manager in delivering a safe, fun guest experience across rides, ropes, tickets and events in a fast-paced environment.

You will help ensure proper staffing, greet guests, handle tickets and rides, and support event coordination and incident response with a hands-on approach suited for a dynamic tourism destination in Tennessee.

Responsibilities

• Oversee daily operations of the Rides, Ropes and Ticket Departments.
• Maintain proper staffing levels across shifts.
• Serve as ticket seller, ride attendant and ropes course attendant as needed.
• Greet tour buses and provide wayfinding information.
• Coordinate and execute special events (proposals, weddings, performances).
• Represent The Island in Pigeon Forge at off-site meetings and events.
• Attend staff meetings as required.
• Maintain safety, cleanliness and guest-service standards at all times.
• Ensure handbook policies are followed by all staff.
• Interact with guests to ensure high operational standards.
• Assist in resolving guest complaints.
• Support the Operations Manager in incident response (power outages, weather, ride incidents).

Job description

The Island in Pigeon Forge is seeking an Attractions Operations Intern to assist the Operations Manager in delivering a safe, fun guest experience across rides, ropes, tickets and events in a fast-paced environment.

You will help ensure proper staffing, greet guests, handle tickets and rides, and support event coordination and incident response with a hands-on approach suited for a dynamic tourism destination in Tennessee.