Operations Manager Intern - Hospitality & Attractions

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 20,664 - 27,552; Full time

Job summary

A dynamic attraction program in Pigeon Forge is seeking an Operations Manager Intern to ensure customer safety and satisfaction while gaining invaluable experience in operations management. You'll train as a team member before taking on leadership roles and mastering various operational tasks. This internship offers a fast-paced work environment where motivated individuals can influence the company's direction and develop essential management skills. Join us to create unforgettable experiences!

Qualifications

• Highly motivated individuals who thrive in a fast-paced environment.
• Ability to influence the direction of a new company.
• Willingness to learn various elements of operations management.

Responsibilities

• Ensure customer safety and satisfaction.
• Work with other team members to meet customer needs.
• Create a safe and fun atmosphere.
• Train in various operational tasks.
• Learn to lead a small team and manage conflicts.

Skills

Customer service excellence

Team leadership

Conflict management

Job description

Company Mission: We create OMG experiences!If you want to be a part of a growing attraction in the Pigeon Forge market and can get on board with creating OMG experiences....come join us!We are seeking highly motivated individuals who are looking for a fast paced work environment where you will be able to influence the direction of a new company. As an Operations Manager Intern you will be responsible for safety and customer service excellence.Responsibilities

• Ensure customer safety and satisfaction
• Work with fellow team members to meet customer needs and daily goals
• Create a safe and fun atmosphere
• Discover the importance of operations management in the Tourism and Hospitality Industry
• Work closely with General Managers to learn the various elements of operations within an attractions including administrative tasks, daily operations, sales, customer service, and more!

TimelineFirst 2-4 Weeks

• Train as a team member on various operational tasks including ticket sales, customer service, and basic operational skills.

Following 2 weeks

• Train as a team lead in various areas of the business.
• Learn to lead a small team and management interpersonal conflict.
• Develop your management skills as you lead shifts.

Remaining 6-8 weeks

• Train as a member of the management team learning skills related to invoicing, customer disputes, injuries, personnel matters and basic Human Resources skills.
• Gain a deeper understanding of how to manage a team.
• Participate in the onboarding of new employees.