Attractions Experience Associate: Guest Safety & Fun

Great Wolf Lodge; Scotrun (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Cross-training

Scholarship fund

Employee discounts

Great Wolf University

Flexible scheduling

Wellness program

Employee Assistance Program

Employee relief fund

Diversity & inclusion

Job summary

Great Wolf Lodge in Scotrun, PA seeks an Attractions Attendant to assist guests across multiple attractions, including the Ropes Course and MagiQuest. You will handle registrations, educate guests on safety and game play, and support daily attraction operations with a focus on guest satisfaction.

Ideal candidates are 16 or older, able to lift 30 lbs, and comfortable at heights. Flexibility in scheduling and a background check are required for this role.

Qualifications

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Able to lift up to 30 lbs.
• Comfortable at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines.
• Educates guests on game play and wand operation for MagiQuest.
• Maintains the daily operation of the MagiQuest game; documents issues to Retail Manager on Duty.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensure the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment and ensures proper fit and safety.
• Inspects all safety equipment to ensure proper function.
• Provides outstanding customer service and engages in suggestive selling.
• Performs cash-handling functions and daily reporting.
• Ensures attraction adheres to cleanliness, presentation, and service standards.

Skills

Customer service

Communication

Cash handling

Math skills

Safety awareness

Flexibility

English literacy

Background check

Education

High school education or equivalent

Tools

POS systems

Job description

Great Wolf Lodge in Scotrun, PA seeks an Attractions Attendant to assist guests across multiple attractions, including the Ropes Course and MagiQuest. You will handle registrations, educate guests on safety and game play, and support daily attraction operations with a focus on guest satisfaction.

Ideal candidates are 16 or older, able to lift 30 lbs, and comfortable at heights. Flexibility in scheduling and a background check are required for this role.