Attraction Operator

Malibu Jack's; Pleasant Valley Township (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Malibu Jack's in Pleasant Valley, Iowa seeks Attraction Operators to run attractions safely, deliver enthusiastic guest service, and support park operations.

You will cross-train in other departments, enforce all safety rules, explain guidelines to guests, monitor rides, handle emergencies, and maintain a clean, welcoming environment while working evenings and weekends.

This role requires standing for long periods, the ability to lift up to 39 lbs, and a positive, team-oriented attitude.

Qualifications

• Must be at least 16 years of age.
• Must be available to work weekends and holidays.
• Able to stand for extended periods.
• Able to lift up to 39 lbs without assistance.

Responsibilities

• Operate multiple attractions safely and efficiently after completing required training.
• Enforce height, safety, and participation requirements consistently.
• Explain attraction rules, guidelines, and safety procedures clearly to guests.
• Monitor attractions at all times to ensure guest safety.
• Know and execute emergency procedures for each trained attraction.
• Respond quickly and appropriately in emergency situations.
• Provide friendly, high-quality customer service at all times.
• Assist guests with payment, entry, and attraction instructions.
• Answer guest questions and resolve concerns professionally.
• Escalate issues to management when appropriate.
• Maintain a positive, energetic, and safety-focused attitude.
• Cross-train in other departments as assigned (arcade, front desk, food & beverage support, etc.).
• Assist in other operational areas based on business needs.
• Communicate effectively with team members and leadership throughout your shift.
• Maintain cleanliness of attractions and surrounding areas.
• Wipe down surfaces, sweep, empty trash, clean restrooms, and complete assigned cleaning tasks.
• Respond promptly to spills or hazards to ensure a safe environment.

Skills

Customer service

Teamwork

Safety awareness

Communication

Job description

Requires evening and weekend availability

Job Summary

At Malibu Jack's, we create an exciting, clean, and safe entertainment experience for guests of all ages. Attraction Operators are responsible for the safe operation of assigned attractions, delivering exceptional guest service, and supporting overall park operations.

All Attraction Operators are considered Team Members and are expected to contribute to all areas of park operations through cross-training and shared responsibilities. Cross-training is a standard part of this role and supports operational flexibility. Cross-training does not automatically result in a pay increase but is required as part of team member expectations.

What You'll Do

Attraction Operations & Safety

• Operate multiple attractions safely and efficiently after completing required training
• Enforce all height, safety, and participation requirements consistently
• Explain attraction rules, guidelines, and safety procedures clearly to guests
• Monitor attractions at all times to ensure guest safety
• Know and execute emergency procedures for each attraction you are trained on
• Respond quickly and appropriately in emergency situations

Guest Experience

• Provide friendly, high-quality customer service at all times
• Assist guests with payment, entry, and attraction instructions
• Answer guest questions and resolve concerns professionally
• Escalate issues to management when appropriate
• Maintain a positive, energetic, and safety-focused attitude

Team Responsibilities

• Cross-train in other departments as assigned (arcade, front desk, food & beverage support, etc.)
• Assist in other operational areas based on business needs
• Communicate effectively with team members and leadership throughout your shift

Cleanliness & Facility Standards

• Maintain cleanliness of attractions and surrounding areas
• Wipe down surfaces, sweep, empty trash, clean restrooms, and complete assigned cleaning tasks
• Respond promptly to spills or hazards to ensure a safe environment
• Understand that cleanliness is every team member's responsibility, regardless of primary position
• Perform cleaning duties when assigned, even if a custodian is scheduled
• Ability to stay focused in a fast-paced environment
• Consistent and professional customer service skills
• Strong teamwork mindset
• Positive attitude and willingness to help wherever needed

Minimum Qualifications

• Must be at least 16 years of age
• Must be available to work weekends and holidays
• Able to stand for extended periods of time
• Able to lift up to 39 lbs without assistance

What We Offer

• Flexible scheduling and strong work-life balance