Attendant - Valet

Bally’s Corporation; Rock Island (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bally's Corporation is seeking a valet attendant to provide exceptional guest service in a fast-paced casino environment. You will greet guests, assist with parking, and help guests including those in wheelchairs while maintaining safety and a positive attitude.

The role requires mobility, the ability to work varied shifts, and a valid driver’s license. You will support the team in keeping the valet area organized and upholding company policies.

Qualifications

• Must be 18 years or older.
• Read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Responsibilities

• Develops and maintains a service culture delivering superior guest service by all team members.
• Open doors for arrivals and departures, greet guests, and provide a gracious farewell.
• Assist guests in wheelchairs to the casino when necessary.
• Ensure cars are parked safely with proper transmission settings for return to guests.
• Ensure lights are on when needed and off when parked.
• Maintain cleanliness in valet area during idle times.
• Adhere to regulatory, departmental and company policies and procedures.
• Know the casino and hotel outlets, promotions and events.
• All other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Valid driver’s license

Driving (manual & automatic)

Physical stamina

Job description

Responsibilities

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
• Ensures guests keys are not in the car prior to locking it.
• Ensure that lights are turned on when needed and are turned off when the car is parked.
• When idle, you should help keep the valet area clean.
• Assist guests in wheel chairs to the Casino when necessary
• Safety, and respect for all company and guests property.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
• Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
• Greets all guests with positive upbeat attitude upon arrival
• Has knowledge of all areas of the casino and hotel outlets
• Knowledge of all promotions and events
• All other duties as assigned

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $15 plus tips.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Operate in mentally and physically stressful situations
• Physically mobile with reasonable accommodations
• Able to work varied shifts - i.e. days, nights, weekends, and holidays
• Able to drive automatic and manual transmission vehicles
• Valid driver’s license with good driving record
• Read, write, speak, and understand English
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must be 18 years old

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.