Attendant Room

IHG; Kansas; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Many other benefits

Job summary

IHG is seeking a Room Attendant to ensure guest rooms and suites are fresh and welcoming, with a strong focus on safety, organization, and teamwork. You will help guests with basic needs, log lost and found items, and support deep cleaning tasks as required.

The role emphasizes physical work, flexible shifts, and a smart, professional appearance in uniform. Competitive benefits include health coverage and retirement plans.

Qualifications

• This is a physically demanding role requiring stamina and mobility.
• Ability to lift up to 50 pounds and perform repetitive movements.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Keep guest rooms clean and presentable to high standards.
• Assist guests with basic needs and directions as required.
• Inform supervisor about progress and any repairs needed.
• Follow safety procedures and wear required PPE.
• Manage supplies and minimize waste in all areas.
• Log lost-and-found items and return to owners.
• Maintain a neat uniform and professional appearance.
• Assist with deep cleaning tasks and occasional turndown duties.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Physical role

Fitness

Lifting up to 50 lbs

Bending/Kneeling

Literacy skills

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.


• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.


• Keep your supervisor updated on room service progress and alert them to any repairs needed


• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.


• Be organised - keep on top of supplies and amenities and always try to minimise waste.


• Reunite items with owners – and log any lost and found property.


• Look smart – wear your uniform with pride.


• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.


• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.


• Report, turn in, and/or log all lost and found items according to established procedures.


• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.


• May regularly assist with deep cleaning projects.


• May have turndown duties.


• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.


• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.


• You’ll might need to bend and kneel to complete some activities.


• Literacy skills - reading, writing and basic maths skills.


• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

The hourly pay rate for this role is $17.75.

We offer a comprehensive package of benefits including

• paid time off


• medical/dental/vision insurance


• 401k


• many other benefits to eligible employees

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey?