Attendant Room

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a Room Attendant to keep guest rooms pristine and welcoming. You will be on your feet most of the day and assist guests with basic needs while upholding safety standards.

Responsibilities include maintaining supplies, logging issues, and coordinating with other departments to ensure high-quality service. The role may involve deep cleaning and occasional turndown duties, with benefits for eligible staff.

Qualifications

• It's a physical role and you'll be on your feet most of the day, so fitness is important.

Responsibilities

• Ensure hotel rooms are clean, fresh, and welcoming.
• Assist guests with needs (e.g., toothbrushes, directions).
• Report repairs to supervisor and log issues.
• Follow safety procedures and wear PPE as required.
• Manage supplies to minimize waste and maintain organization.
• Log lost and found items and reunite with owners.
• Communicate with other departments to ensure quality service.
• May assist with deep cleaning and occasional turndown duties.

Skills

Fitness

Lifting up to 50 lbs

Bend/Kneel

Literacy

Flexible shifts

Job description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organized - keep on top of supplies and amenities and always try to minimize waste.
• Reunite items with owners - and log any lost and found property.
• Look smart - wear your uniform with pride.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You'll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic math skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

The hourly pay range for this role is $16.50 to $18.

Benefits

• paid time off
• medical/dental/vision insurance
• 401k
• many other benefits to eligible employees

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please.
• If you are a resident of or applying to a job opening in the State of Washington, please to read about applicable benefits.