Attendant - Plum Lounge

175 Hard Rock Bristol LLC; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Bristol Hotel & Casino is seeking a Service Associate to deliver top-notch guest service in the Food Hall. You will buss tables, stock and clean, and assist with food prep while maintaining a clean, organized work area.

You will handle cash transactions, read tickets and vouchers, and operate a register and card machines with accuracy. Flexible shifts and reliable teamwork are essential.

Qualifications

• Excellent customer service skills.
• Ability to present a friendly, professional image.
• Strong math and cash-handling capabilities.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Bristol.
• Buss tables, clean and maintain service areas, and assist with food prep as needed.
• Restock materials, retrieve dropped items, and operate cash registers accurately.
• Handle warehouse orders and ensure proper storage of stock.

Skills

Customer service

Cash handling

Communication

Mathematical skills

Tools

Cash register

Credit card machines

Calculator

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsPOSITION SUMMARY:The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed.ESSENTIAL FUNCTIONS:Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Replenishes and garnishes food as necessary.Serves food as necessary.Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shiftEnsures all unused food items are stored properly. Maintains work area in a safe condition, taking care of spills and other hazards as necessary.Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner. Ensures that Food Hall is cleaned and maintained throughout shiftAttend and participate in meetings, completing follow-up as assigned.Perform work regularly and predictably. Other duties as assigned.QUALIFICATIONS:This knowledge and these abilities are typically acquired through two months of on-the-job training.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.Must successfully pass background check.Must successfully pass drug screening.Must be eighteen(18) years of age.KNOWLEDGE OF:Excellent customer service skills.Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.Basic mathematical skills.ABILITY TO:Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Be flexible to work varying shifts and time schedules as needed.Ability to communicate effectively with all levels of employees and guests.Ability to restock needed materials and retrieve dropped items.Use a cash register.Distinguish between different denominations of currency and make correct change.Read ticket totals, total credit vouchers and log checks.Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.PAY RANGE:$14 - $19/Hourly