Attendant Customer Service Slots On Call

Sam's Town Hotel & Gambling Hall, Las Vegas; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to join their team on the Slot floor. This role involves providing exceptional guest service, assisting with jackpot payouts, and ensuring the safety and cleanliness of the gaming area. Ideal candidates will possess strong communication skills and a friendly demeanor, as they will engage with guests and colleagues alike. If you thrive in a dynamic environment and are passionate about delivering top-notch service, this opportunity is perfect for you.

Qualifications

• Must be at least 21 years of age.
• Knowledgeable about gaming regulations and company policies.
• Able to communicate effectively and provide excellent customer service.

Responsibilities

• Provide exceptional guest service on the Slot floor.
• Assist guests with questions and verify jackpot winnings.
• Maintain safety and cleanliness of assigned areas.

Skills

Customer Service Skills

Communication Skills

Knowledge of Gaming Regulations

Education

High School Diploma or Equivalent

Tools

Two-Way Radio

Job description

Job Description

Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.

• Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
• Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
• Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
• Operate hand-held radio and be able to hear and speak clearly over it.
• Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
• Maintain secure key controls at all times.
• Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications:
Qualifications

• Must be at least 21 years of age.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.
• Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.