ATO Coordinator - Mesa, AZ

A New Leaf; Mesa (AZ); On-site; USD 38,000 - 58,000; Full time

Job summary

A New Leaf is seeking an ATO Coordinator to support clients and assist with program operations, administration, reporting, and community outreach in Mesa, AZ. The role collaborates with the ATO Supervisor to ensure quality client services while upholding confidentiality and professional standards.

The ideal candidate will have a High School Diploma or GED, with a preference for an Associate or Bachelor's degree and at least 1 year in social services or related fields.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• One year of experience in social services, case management, program coordination, administrative support, or related field preferred.
• Experience with clients, community members, or diverse populations.
• Experience with data collection, reporting, or social media/communications preferred.
• Knowledge of market trends and asset-building program development preferred.
• Bilingual skills preferred.

Responsibilities

• Provide direct client support per ATO policies and help improve program materials.
• Provide administrative support including correspondence, records, and reporting.
• Assist with special projects, data collection, analysis, and summary reporting.
• Coordinate social media and marketing for asset programs (newsletter, submissions).
• Maintain professional relationships with clients, staff, partners, and the public.
• Present information about the ATO Program to community members and groups.
• Represent the ATO Program at events and meetings.
• Participate in orientation and training of new staff.
• Manage multiple projects and deadlines with attention to detail.
• Demonstrate strong communication, work independently and in a team.
• Maintain confidentiality and professionalism in all interactions.
• Build effective working relationships with clients, coworkers, and partners.
• Drive a personal vehicle for program-related business as required.
• Attend meetings, trainings, and other activities as requested.
• Perform other duties as assigned.

Education

High School Diploma or GED

Associate or bachelor’s degree

Data collection

Reporting

Social media/communications

Client interaction

Bilingual (preferred)

Job description

Coordinator

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Job Summary:

The ATO Coordinator provides direct client support and assists with program operations, administration, reporting, communications, special projects, and community outreach. This position works with the ATO Supervisor and program staff to support client services and program needs while maintaining confidentiality and professionalism.

Responsibilities:

1. Provide direct support to clients in accordance with ATO Program policies, procedures, and guidelines, while supporting the ongoing development and improvement of program materials.
2. Provide administrative and operational support to the ATO Supervisor and program staff, including preparing correspondence, maintaining records, compiling reports, and completing other program-related tasks.
3. Assist with special projects, including data collection, analysis, summary reporting, case management, and other program initiatives.
4. Coordinate social media and marketing activities for the agency’s asset programs, including the quarterly ATO Newsletter and monthly philanthropy-related submissions across various platforms.
5. Maintain professional relationships with clients, A New Leaf employees, community members, partners, and the public while appropriately representing A New Leaf and the MesaCAN ATO Program.
6. Present information about the ATO Program and A New Leaf to community members, organizations, and other interested parties.
7. Represent the ATO Program at events, meetings, assemblies, and other community functions.
8. Participate in the orientation and training of new and temporary staff.
9. Manage multiple projects, priorities, and deadlines while maintaining strong attention to detail and accuracy.
10. Demonstrate excellent verbal and written communication skills and the ability to work effectively both independently and as part of a team.
11. Maintain professional boundaries, confidentiality, and professionalism when handling client and family information.
12. Establish and maintain effective working relationships with clients, coworkers, community members, and community partners.
13. Drive a personal vehicle to conduct program-related business as required.
14. Attend and participate in meetings, trainings, projects, and other activities as requested by management.
15. Perform other duties and responsibilities as assigned.

Qualifications:

Education:

• High School Diploma or GED required.
• Associate or bachelor’s degree, preferred.

Experience:

• One year of experience in social services, case management, program coordination, administrative support, or a related field preferred.
• Experience working with clients, community members, or diverse populations.
• Experience with data collection, reporting, or social media/communications preferred.
• Knowledge of relevant market trends and the development of asset-building programs preferred.
• Bilingual skills preferred.

Working Conditions/Physical Requirements:

• Primarily office-based work with occasional travel to various locations for meetings or site visits.
• Ability to sit for extended periods while working on a computer.
• Occasional lifting of up to 25 lbs. for materials or office supplies.
• Standard office environment with exposure to typical office equipment, such as computers, phones, and printers.
• Ability to manage multiple tasks and projects
• Must be able to maintain confidentiality and professionalism in all interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable law.

Compliance Requirements:

• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Responsible to: Program Manager

Supervisory Responsibilities: N/A