ATO Coordinator - Mesa, AZ

Socket.dev; Mesa (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Wellness program

Paid holidays

Job summary

A New Leaf is seeking an ATO Coordinator to provide direct client support and assist with program operations, administration, reporting, communications, and community outreach in the Mesa area. The role works with the ATO Supervisor and staff to support client services while maintaining confidentiality and professionalism.

The position requires strong communication, organizational skills, and the ability to handle multiple projects with attention to detail.

Qualifications

• Experience in social services, case management, or program coordination preferred.
• Experience with data collection, reporting, or social media/communications preferred.
• Bilingual skills preferred.

Responsibilities

• Provide direct client support following program policies and guidelines.
• Assist with program operations, administration, reporting, and communications.
• Coordinate social media and marketing activities for asset programs.
• Present information about the ATO Program to community members and partners.
• Support orientation and training of new staff and manage multiple projects.

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Job description

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area.A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

Coordinator

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Job Summary:

The ATO Coordinator provides direct client support and assists with program operations, administration, reporting, communications, special projects, and community outreach. This position works with the ATO Supervisor and program staff to support client services and program needs while maintaining confidentiality and professionalism.

Responsibilities:

1. Provide direct support to clients in accordance with ATO Program policies, procedures, and guidelines, while supporting the ongoing development and improvement of program materials.
2. Provide administrative and operational support to the ATO Supervisor and program staff, including preparing correspondence, maintaining records, compiling reports, and completing other program-related tasks.
3. Assist with special projects, including data collection, analysis, summary reporting, case management, and other program initiatives.
4. Coordinate social media and marketing activities for the agency’s asset programs, including the quarterly ATO Newsletter and monthly philanthropy-related submissions across various platforms.
5. Maintain professional relationships with clients, A New Leaf employees, community members, partners, and the public while appropriately representing A New Leaf and the MesaCAN ATO Program.
6. Present information about the ATO Program and A New Leaf to community members, organizations, and other interested parties.
7. Represent the ATO Program at events, meetings, assemblies, and other community functions.
8. Participate in the orientation and training of new and temporary staff.
9. Manage multiple projects, priorities, and deadlines while maintaining strong attention to detail and accuracy.
10. Demonstrate excellent verbal and written communication skills and the ability to work effectively both independently and as part of a team.
11. Maintain professional boundaries, confidentiality, and professionalism when handling client and family information.
12. Establish and maintain effective working relationships with clients, coworkers, community members, and community partners.
13. Drive a personal vehicle to conduct program-related business as required.
14. Attend and participate in meetings, trainings, projects, and other activities as requested by management.
15. Perform other duties and responsibilities as assigned.

Qualifications:

Education:

• High School Diploma or GED required.
• Associate or bachelor’s degree, preferred.

Experience:

• One year of experience in social services, case management, program coordination, administrative support, or a related field preferred.
• Experience working with clients, community members, or diverse populations.
• Experience with data collection, reporting, or social media/communications preferred.
• Knowledge of relevant market trends and the development of asset-building programs preferred.
• Bilingual skills preferred.

Working Conditions/Physical Requirements:

• Primarily office-based work with occasional travel to various locations for meetings or site visits.
• Ability to sit for extended periods while working on a computer.
• Occasional lifting of up to 25 lbs. for materials or office supplies.
• Standard office environment with exposure to typical office equipment, such as computers, phones, and printers.
• Ability to manage multiple tasks and projects
• Must be able to maintain confidentiality and professionalism in all interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable law.

Compliance Requirements:

• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Responsible to: Program Manager

Supervisory Responsibilities: N/A

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.

A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.

BENEFITS PACKAGE:

All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.

For full-time employees, we also provide the following as part of the total compensation plan: Medical/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.