ATM Product Manager Senior

Huntington Bancshares, Inc.; Easton (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Product Group Manager for ATM and ITM Strategy to shape the future of our self-service footprint.

You will define how the ATM channel integrates with our broader digital ecosystem, transform retail banking, and reduce operational costs across the organization. This role oversees the end-to-end lifecycle of ATM products and services, partners with IT, Security, Legal and Finance, and manages vendor relationships to drive innovation while delivering

Qualifications

• 7+ years of ATM product management experience.
• Bachelor's Degree required; Master’s preferred.
• Experience with ATM fleet management, cash logistics, or self-service banking tech.
• Knowledge of EMV, PCI compliance, and ATM security.
• Strong analytical skills with financial modeling and data-driven decisions.
• Proven ability to manage complex cross-functional initiatives.

Responsibilities

• Define and execute a product roadmap and vision for ATM offerings, aligning with customer needs and market trends.
• Own the full product lifecycle from ideation to launch, ensuring scalability and compliance.
• Monitor ATM uptime, feature adoption, and customer satisfaction; manage ATM P&L and vendor costs.
• Collaborate with IT, security, marketing and retail teams to enhance customer experience and drive innovation.

Skills

ATM product management

Financial modeling

Cross-functional leadership

Vendor management

Executive business cases

Data-driven decision making

Communication skills

Team management

Analytical thinking

Education

Bachelor's Degree

Master’s degree

Job description

Description Summary

As the Product Group Manager for ATM and ITM Strategy, you will shape the future of our physical self-service footprint. You will define how the ATM channel integrates with our broader digital ecosystem, transforms retail banking, and reduces operational costs. This key role develops and maintains the product lifecycle for our ATM and self-service banking channel to bridge the gap between customer expectations, hardware/software vendors, and backend core banking systems while fostering an environment for innovation to enable future self-service technology for our customers. The position is responsible for the end-to-end development, management and optimization of ATM products and services. In addition, the Product Group Manager is also responsible for the P&L lifecycle for the channel, vendor management and contract negotiation. This position partners closely with IT, Security, Legal, Regulatory, Finance and external vendors to optimize the ATM portfolio and drive innovation.

Duties and Responsibilities

Product Strategy and Vision Define and execute a product roadmap and vision for ATM offerings, ensuring alignment with customer needs, market trends and company goals. Analyze market trends, customer behavior, and competitive insights to identify opportunities for growth and efficiency. Build business cases for new initiatives, including cost/benefit analysis, ROI modeling, and risk assessment. Manage capital expenditure and operational budgets, building comprehensive business cases for hardware and software updates and product modernization. Develop branch automation strategies to assist retail branches in migrating manual teller transactions to smart ATM’s and Interactive Teller Machines (ITMs)

Product Lifecycle Management Own the full product lifecycle, from ideation and requirements definition to launch, ensuring scalability, reliability, and compliance.

Operational & Financial Performance Monitors key performance indicators which include ATM uptime/availability, feature adoption rates, and customer satisfaction scores to ensure we are meeting the needs of our customers. Manage the ATM product P&L, including capital planning, vendor costs, surcharge strategy and revenue optimization. Ensure compliance with regulatory and security standards (PCI, ADA, FFIEC, EMV, REG E, etc.)

Cross-Functional Collaboration Work with IT and security teams to implement software updates, security patches and fraud-prevention measures. Partner with marketing and retail teams to enhance customer experience and promote ATM capabilities. Communicate strategy, roadmap, and performance updates to senior leadership. Performs other duties as assigned.

Basic Qualifications

• 7+ years of ATM product management experience
• Bachelor's Degree
• Preferred Qualifications: Master’s degree
• Experience with ATM fleet management, cash logistics, or self-service banking technologies.
• Knowledge of EMV, PCI Compliance, and ATM security best practices.
• Strong analytical skills with experience in financial modeling and data-driven decision making.
• Proven ability to manage complex cross-functional initiatives.
• Familiarity with ATM hardware/software, payments networks, and regulatory requirements.
• Background in vendor management and contract negotiation
• Proven Experience building multi-year product roadmaps, complex financial models, and executive-level business cases.
• Exceptional communication skills with a track record of driving cross-functional alignment among compliance, technology, retail operations, and finance teams.
• Experience with managing a team.

Job Details

• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes
• Workplace Type: Office

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

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