ATM & Card Operations Specialist

United Community; Blairsville (GA); On-site; USD 25,000 - 26,000; Full time

Job summary

United Community is seeking an ATM & Card Operations Specialist to support debit/credit card programs and the ATM network. You will process cards, monitor ATM/ITM activity, and provide internal support while ensuring accurate, timely service.

Ideal candidates have 1+ years banking experience, an Associate’s degree, and strong Microsoft Word/Excel skills. This is a full‑time, on‑site role with evenings/weekends as needed.

Qualifications

• Experience in delivering high-quality customer service in banking or financial settings.
• Familiarity with debit card programs, ATM/ITM activity, and card controls is a plus.
• Ability to interpret policies and regulatory guidance accurately.
• Strong attention to detail and accuracy in repetitive tasks.
• Excellent verbal and written communication in a professional office environment.

Responsibilities

• Process new and replacement debit cards and maintain existing cards.
• Provide internal support and answer Debit Card/ATM/ITM inquiries by phone or email.
• Monitor ATM/ITM status and coordinate with maintenance when needed.
• Log returned mail and identify cards for closure from reports.
• Resolve rejected orders and generate monthly reports as required.
• Assist with cross-training across department functions.
• Follow procedures and meet daily task deadlines.
• Support customers with instant issue cards and mobile wallet usage.

Skills

Customer Service

Card Processing

ATM/ITM Monitoring

Regulatory Knowledge

Attention to Detail

Communication

Technical Proficiency

Independent Work

Education

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

Join our dynamic team as an ATM & Card Operations Specialist and play a crucial role in supporting our bank’s debit and credit card programs and ATM network. You will interact with our bankers and contact center, ensuring smooth operations and exceptional service. Your responsibilities will include processing new and replacement debit cards, maintaining existing debit cards, providing internal customer support, and monitoring ATM/ITM activity.

What You’ll Do

• Customer Service Excellence : Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally.
• Card Processing : Handle new and replacement debit card orders using multiple computer system applications.
• Account Maintenance : Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions.
• Issue Resolution : Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports.
• Mail Management : Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports.
• Support & Expertise : Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets.
• ATM/ITM Monitoring : Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary.
• Cross-Training : Become cross-trained in all department functions to ensure comprehensive support.

Requirements For Success

• Regulatory Knowledge : Understanding of federal and state banking regulations, and bank policies and procedures.
• Interpersonal Skills : Excellent customer service skills and ability to function in an office environment.
• Independence: Ability to work independently with minimal supervision during single-person shift rotations.
• Communication: Clear and concise verbal and written communication skills.
• Technical Proficiency : Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs.
• Task Management : Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
• Team Spirit : Willingness to assist others and cross-train on all functions within the department.
• Attention to Detail : Accuracy, detail-oriented, and ability to focus on repetitive tasks.

Preferred

• Experience: 1+ years of banking or financial experience.
• Education : Associate’s degree.

Conditions of Employment

• Must be able to pass a background & credit check
• This is a full-time, non-remote position .
• Schedule flexibility to work evenings and weekends as needed.

FLSA Status: Non-exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.27 - USD $19.42 /Hr.