Documentation Specialist 1

Hancock Whitney; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hancock Whitney in New Orleans prepares loan documentation for consumer and simple commercial loans, in a multi-state environment. You will analyze loan requests, ensure accuracy, and assemble all required documents to properly perfect liens while coordinating with attorneys and vendors.

The role emphasizes strong communication, attention to policy details, and the ability to manage multiple loan packages to support timely closings.

Qualifications

• High school diploma or GED; associate degree preferred.
• 1–2 years clerical office experience; banking experience preferred.
• Certifications in Banking Regulations, HMDA Compliance, CRA/RESPA Regulations (if applicable) are required after joining.

Responsibilities

• Analyze loan requests and prepare documentation in compliance with bank policy and regulations.
• Review applications for completeness, accuracy and proper approval.
• Prepare documentation for consumer, real estate and commercial loans; exclude the most complex loans.
• Coordinate with external vendors and attorneys to obtain required docs.
• Review real estate title work and address exceptions with counsel, banker and customer.

Skills

Loan documentation

Regulatory compliance

Banking policies

Customer service

Education

High school diploma or GED

Associate degree in Business or related field

Tools

Laser Pro

Salespro

Info-Access

DAC Tracking

Job description

JOB FUNCTION / SUMMARY

Prepares loan documentation for all consumer and certain non-complex commercial purpose loans, in a multi-state environment

ESSENTIAL DUTIES & RESPONSIBILITIES

• Anlayses loan request and prepares documentation in compliance with bank policy, federal and state regulations
• Reviews application/approval for completeness, accuracy and proper approval
• Produces documentation for all types of loans, ranging from simple consumer to real estate secured, to commercial loans, to exclude the most complex loan types
• When applicable, uploads information from Salespro to Laser Pro and reviews for correctness/completeness
• Ensures all required documentation is prepared to properly perfect the bank’s lien and that all documentation requirements are met, to include titles, UCC’s, mortgages, deeds and title commitments
• Coordinates with outside vendors, attorney, etc. as necessary to obtain documentation
• Reviews real estate title work to identify existing exceptions; coordinates with attorney, banker and customer to achieve resolution
• Communicates to lender any issues affecting loan closing; identifies any legal, documentation or policy deficiencies and assists in correction of issues impacting closing
• Reviews attorney prepared title work; identifies exceptions requiring removal (unpaid taxes, judgments, liens, lis pendens notices) and works with attorneys to ensure proper lien perfection
• Provides excellent customer service in daily interaction with lenders and their clients
• Identifies “critical” exceptions in closed package
• Monitors own work to ensure quality
• Initiates imaging process by setting requirements for loans in Info-Access
• Utilizes intranet-based DAC Tracking tool to track productivity and workflow; reviews daily reports to self-manage work in progress

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• High school diploma or GED; Associate Degree in Business or a related field preferred
• 1-2 years of clerical office experience; prior banking experience highly preferred
• No certification, licensure or registrations are required to successfully apply for this job; however, the following certifications from Hancock Bank’s Computer Based Training (CBT) are required, if applicable, once in this position:
• Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z)
• Certification in HMDA Compliance
• Certification in CRA, RESPA, RMR Regulations

MINIMUM REQUIRED KNOWLEDGE

• Exhibits strong verbal and written communication skills
• Ability to communicate with a variety of audiences
• Possesses strong interpersonal and customer service skills and the ability to work well across teams
• Is a self-starter with strong organizational skills
• Has the ability to multi task and prioritize workload in a fast paced environment
• Possesses analytical, problem solving and conceptual skills
• Ability to formulate conclusions and recommend course of action based on analysis
• Loan documentation knowledge of consumer, commercial and real estate loans
• Knowledge of loan policy and procedure
• Knowledge of federal compliance laws and those in the applicable states
• Ability to work independently with little supervision
• Ability to manage several projects simultaneously
• Ability to make decisions independently

CORE COMPETENCIES

The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the skills, knowledge, and abilities each and every associate must exhibit to fulfill this competitive advantage.

• Organization and Planning: Detail- and results-oriented; develops realistic action plans
• Commitment to Excellence: Sets and achieves challenging goals; measures self against a standard of excellence
• Resilience and Balance: Maintains a stable performance and can be effective under pressure
• Interpersonal Versatility: Treats all people with respect and honor along with sensitivity to cultural differences
• Influence: Approaches work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity

POSITION SPECIFIC COMPETENCIES

• Cognitive Competencies: Verbal Comprehension, Judgment & Decision Making, Business Skills Application, Organizational & Planning, Strategic Thinking
• Motivation Competencies: Commitment to Excellence, Energy, Optimism
• Interpersonal Competencies: Listening, Interpersonal Skills, Collaborative

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.