Lending Service Administrator

Hancock Whitney; New Orleans (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

Hancock Whitney in New Orleans seeks a specialized lending professional to set up deal structures, process loan packages, and support funding activities. The role involves onboarding borrowers, facilities, and credits, plus handling rate changes, extensions, and cross-bank communications.

Strong knowledge of commercial loans, attention to detail, and excellent written and verbal skills are required. This position emphasizes accuracy, multitasking, and collaboration with Relationship Managers and

Qualifications

• 2+ years of Loan Operations/Operations experience.
• Preferred 2+ years of syndication and participation processing.
• Excellent knowledge of commercial loans and documentation.
• CBT certifications may be required after hire.

Responsibilities

• Prepare and analyze all specialized loan packages for completion and accuracy.
• Support closing and funding activities; process funding requests per loan agreement.
• Set up deal and facility structures on participations, syndications, LOCs, and NMTC loans.
• Onboard borrowers, guarantors, facilities, fees, and loan conversions.
• Transact rollovers, rate changes, extensions, and modifications.
• Provide payoff quotes/letters to participations, syndications and NMTC loans.
• Escalate issues to management; identify process improvements.

Skills

Attention to detail

Analytical thinking

Communication skills

Multitasking

Time management

Education

High School Diploma or GED

Associate’s Degree or Vocational Certification preferred

Banking CBT certifications: Reg B, Reg CC, Reg O, Reg Z; HMDA; CRA/RESPA/RMR

Tools

Microsoft Office Suite

Job description

JOB FUNCTION / SUMMARY:
The primary responsibility of the Specialized Lending position is to accurately set up the deal and facility structures on participations, syndications, letter of credits, and new market tax credit loans. Other duties include processing/creating notices for other financial institutions, maintenance the accounts, balance financials, creating spreadsheets, indexing imaged loan documents and extensive communication with the Loan Officer, Lending Assistants and other financial institutions. This includes managing deals where the Bank is a participant or the lead agent. Balance and ensure data is accurate for internal and external reporting and customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Prepare and analyze all specialized loan packages for completion and accuracy.
• Support closing and funding activities; process funding requests in accordance with the loan agreement; perform due diligence to ensure funding is within guidelines and availability is sufficient.
• Set-up deal and facility structures on participations, syndications, letter of credits, and new market tax credit loans.
• Establish and onboard borrowers, guarantors, facilities, fees, and loan conversions in accordance to the credit agency agreement or pursuant to internal processes, procedures or requests from the lead banks.
• Transact rollovers, conversions, rate changes, extensions, and modifications in accordance with the credit agency agreement, agent bank and/or customer instructions.
• Prepare timely notifications to member banks for pro-rata share of the funding; ensure receipt of member bank funds; remit customer funds as instructed.
• Post payments due and/or received from the borrower or agent bank.
• Research and clear outstanding reconciliation items.
• Ensure all existing critical issues pertaining to the administration form are addressed prior to or at loan closing.
• Develop and maintain a strong, interactive and effective partnership with Relationship Managers and associates.
• Assign appropriate loan and credit portfolio codes applicable to customer, loan type, purpose, collateral, etc.
• Review delinquency reports and follow-up with lead banks and/or RM s for payments due.
• Research, resolve and respond to customer/partner questions, issues and complaints in a timely manner.
• Process Letter of Credit transactions and assist with researching and resolving related issues.
• Provide payoff quotes/letters to on participations, syndications and New Market Tax Credit Loans.
• Escalate critical issues to management, the Business Line and/or administrative personnel.
• Identify and/or recommend process change efficiencies to improve current departmental processes/procedures.

SUPERVISORY RESPONSIBILITIES:None.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High School Diploma or GED required. Associate’s Degree or Vocational Certification highly preferred

2+ years of Loan Operations/Operations experience, or equivalent combination of higher education and experience.

Preferred 2+ years of syndication and participation processing experience.

Excellent knowledge of commercial loans and commercial documentation.

No certification, licensure or registrations are required to successfully apply for this job; however, the following certifications from Hancock Bank’s Computer Based Training (CBT) are required, if applicable, once in this position:

• Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z)
• Certification in HMDA Compliance
• Certification in CRA, RESPA, RMR Regulations
• Exhibits strong verbal and written communication skills
• Ability to multitask and work in a high-pressure environment.
• Proficient operation of Microsoft Office Products such as Word, Excel, Access, and PowerPoint.
• Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel.
• Must be able to establish and maintain a high level of credibility with all levels of internal and external customers.
• Detail oriented.
• Ability to prioritize tasks effectively.
• Excellent problem solving skills.
• Ability to make autonomous decisions.
• Excellent organizational/planning/project management skills.
• Ability to effectively communicate with a variety of audiences and multiple levels of management.
• Possesses strong analytical, problem solving and conceptual skills.
• Ability to formulate sound conclusions and recommend optimal course of action based on analysis.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.