ATM/Card Services Rep I or II (full-time)

Educational Employees Credit Union; Fresno (CA); On-site; USD 40,000 - 66,000; Full time

Job summary

Educational Employees Credit Union in Fresno is seeking an ATM Operations Representative I or II to join our ATM operations team. The role focuses on ensuring accurate transaction processing, security, and member satisfaction in a fast-paced environment.

The position emphasizes attention to detail, multi-tasking, and proactive problem-solving, with responsibilities spanning checks, disputes, cash orders, and collaboration with teammates to enhance processes and maintain compliance.

Qualifications

• Must be detail oriented.
• Able to multi-task.
• Possess high initiative and organizational skills.
• Excellent member service skills.
• Ability to read and comprehend complex instructions, short correspondence, and memos.
• Ability to write business correspondence.
• Ability to operate a personal computer including inquiry to member accounts and other account information.
• Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty.
• Ability to utilize the following computer software programs: Microsoft Excel, Microsoft Word.

Responsibilities

• Review and approve checks deposited through ATM and Mobile Capture channels.
• Manage and resolve ATM disputes promptly and accurately.
• Oversee ATM cash orders to ensure proper replenishment and security.
• Collaborate with team members to improve operational processes and resolve issues.
• Maintain accurate records of transactions, disputes, and cash orders.
• Support audit and compliance activities related to ATM operations.

Skills

Detail oriented

Multi-tasking

Organizational skills

Member service

Reading comprehension

Business writing

Computer proficiency

Tools

Microsoft Excel

Microsoft Word

Job description

Description

PAY GRADE: 19N, 20N

PAY RANGE: $19.07 - $31.88/hour

DEPARTMENT: Branch Operations

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

We are seeking a detail-oriented and proactive ATM Operations Representative I or II to join our dedicated ATM operations team. This role offers an exciting opportunity to contribute to the efficiency and security of our ATM services, ensuring smooth transaction processing and Member satisfaction.

Key Responsibilities

• Review and approve checks deposited through ATM and Mobile Capture channels
• Manage and resolve ATM disputes promptly and accurately
• Oversee ATM cash orders to ensure proper replenishment and security
• Collaborate with team members to improve operational processes and resolve issues
• Maintain accurate records of transactions, disputes, and cash orders
• Support audit and compliance activities related to ATM operations

Requirements

• Must be detail oriented
• Able to multi-task
• Possess high initiative and organizational skills
• Excellent member service skills.
• Ability to read and comprehend complex instructions, short correspondence, and memos
• Ability to write business correspondence
• Ability to operate a personal computer including inquiry to member accounts and other account information required from assigned functions
• Ability to identify, analyze and effectively solve problems under conditions of incomplete information and uncertainty
• Ability to utilize the following computer software programs:
• Spreadsheet (i.e. Microsoft Excel)
• Word Processing (i.e. Microsoft Word)