Atlassian Platform Lead – Jira, JSM & Confluence

Allspring Global Investments; Charlotte (NC); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Allspring Global Investments is seeking an on-site Atlassian Engineer to lead the Atlassian suite across the firm. The role emphasizes strategic vision, cloud administration, and governance in alignment with ITIL principles.

You will collaborate with Engineering & Technology and Enterprise stakeholders to enable reporting, analytics, and informed management decisions. The position supports a hybrid work model with in-office requirements.

Qualifications

• 4+ years’ experience implementing and managing across the Atlassian suite.
• 2+ years’ leading the use of Jira, Confluence and/or JSM across small to medium sized companies.
• Bachelor’s degree in Information Technology or equivalent experience.
• Must have Atlassian Certified Professional (ACP) certification in JSM Administration, Jira Administration, or Confluence Administration.
• ITIL Foundation certification.
• Excellent verbal, written, and interpersonal communication skills.
• Capacity to prioritize, complete, and resolve issues in a fast-paced setting.

Responsibilities

• Create and manage a strategic vision of the use of the Atlassian suite, particularly JSM, JIRA and Confluence.
• Own Atlassian Cloud administration, including identity and access management, security policies, audit logging, data classification, and compliance controls.
• Define and document services delivered using the Atlassian suite (e.g. incident management, project management, workflow automation, knowledge management, change management).
• Establish and enforce best practices, governance standards, and processes for the Atlassian suite.
• Work with cross-functional teams to gather requirements and configure the Atlassian suite, including automated workflows, forms/portals, reports/dashboards, and issue troubleshooting.
• Manage the Atlassian suite queue; ensure incidents are resolved and service requests filled according to SLAs.
• Manage platform budgets, licensing, and subscription tiers.

Skills

Communication

Prioritization

Collaboration

Education

Bachelor's degree in Information Technology

Atlassian Certified Professional (ACP)

ITIL Foundation certification

Tools

Jira

Confluence

Jira Service Management

Job description

Allspring Global Investments is seeking an on-site Atlassian Engineer to lead the Atlassian suite across the firm. The role emphasizes strategic vision, cloud administration, and governance in alignment with ITIL principles.

You will collaborate with Engineering & Technology and Enterprise stakeholders to enable reporting, analytics, and informed management decisions. The position supports a hybrid work model with in-office requirements.