Atlassian Platform & Configuration Management Lead

Jobgether; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Fully remote US position

Technical leadership role

Program governance involvement

Professional development opportunities

Job summary

Jobgether in the United States seeks an experienced Atlassian Platform & Configuration Management Lead to oversee Jira and Confluence administration, while managing formal change-control processes across a complex technical program. This fully remote role serves as the primary SME for both platforms, designing workflows, boards, backlogs, dashboards, and knowledge-management structures.

You will lead the Change Control Board (CCB), ensuring proposed changes are assessed, documented, approved,

Qualifications

• Active Secret clearance or higher.
• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, or a related field, or an equivalent qualification.
• At least 7 years of relevant professional experience.
• At least 5 years of hands-on Jira administration and configuration experience.
• Significant practical experience administering Confluence.
• Demonstrated ability to independently build and configure Jira projects, workflows, boards, and backlogs.
• Advanced knowledge of Jira workflows, issue types, custom fields, permissions, dashboards, filters, automation, and JQL.
• Experience creating and managing Confluence spaces, templates, permissions, and knowledge repositories.
• Experience managing large product, project, or technical backlogs.
• Experience supporting or facilitating a Change Control Board, Change Advisory Board, or comparable governance process.
• Proven ability to manage change requests from initial submission through assessment, approval, implementation, and closure.
• Strong analytical, organizational, facilitation, and technical documentation skills.
• Excellent stakeholder communication skills and the ability to work directly with Government representatives, program leadership, Product Owners, Scrum Masters, and technical teams.

Responsibilities

• Administer Jira and Confluence: Serve as the primary subject matter expert and administrator, designing, configuring, maintaining, and optimizing both platforms.
• Configure Jira projects and workflows: Build and manage Jira projects, workflows, issue types, custom fields, screens, permissions, notifications, components, versions, and project roles across multiple teams and products.
• Manage boards and backlogs: Create and maintain Scrum and Kanban boards, team backlogs, product backlogs, and project backlogs, ensuring work items are consistently structured and organized.
• Establish platform standards: Define naming conventions, templates, workflows, governance practices, and consistent structures for capabilities, epics, stories, tasks, defects, risks, dependencies, releases, and change requests.
• Develop reporting and automation: Build advanced JQL queries, filters, dashboards, reports, and automation rules to improve tracking, visibility, and operational efficiency.
• Maintain backlog quality: Identify and resolve duplicate, outdated, incorrectly assigned, miscategorized, or poorly structured backlog items.
• Manage Confluence environments: Create and administer spaces, templates, page structures, permissions, navigation, and documentation standards.
• Ensure platform traceability: Integrate Jira and Confluence to connect work items, requirements, technical documentation, decisions, and change requests.
• Lead the Change Control Board: Serve as the operational lead and secretariat, coordinating the full change-control lifecycle from submission and impact analysis through review, approval, implementation, validation, and closure.
• Coordinate change assessments: Organize technical, scheduling, cybersecurity, operational, testing, and dependency impact assessments for proposed changes.
• Prepare and facilitate CCB meetings: Develop agendas, change packages, decision materials, and supporting documentation; facilitate meetings and record approvals, rejections, deferrals, decisions, and action items.
• Track approved changes: Ensure changes remain traceable to Jira work items, documentation, releases, requirements, and configuration baselines, following actions through implementation and closure.
• Provide program-level visibility: Develop dashboards and performance metrics covering backlogs, change requests, CCB actions, dependencies, releases, and work status.
• Train and support users: Guide Product Owners, Scrum Masters, project managers, technical teams, and other stakeholders in effective Jira and Confluence practices.
• Drive continuous improvement: Identify opportunities to enhance platform configuration, backlog management, knowledge sharing, and change-control processes.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Atlassian Platform & Configuration Management Lead based in the United States.

We are seeking an experienced Atlassian Platform & Configuration Management Lead to oversee Jira and Confluence administration while managing formal change-control processes across a complex technical program. In this fully remote role, you will serve as the primary subject matter expert for both platforms, designing workflows, boards, backlogs, dashboards, and knowledge-management structures. You will also lead the Change Control Board (CCB) process, ensuring proposed changes are properly assessed, documented, approved, implemented, and tracked through closure. Working closely with Government stakeholders, program leadership, and technical teams, you will establish consistent platform standards and governance practices. Your work will improve operational visibility, strengthen configuration management, and support effective coordination across multiple products and teams.

Accountabilities

Responsibilities

• Administer Jira and Confluence: Serve as the primary subject matter expert and administrator, designing, configuring, maintaining, and optimizing both platforms.


• Configure Jira projects and workflows: Build and manage Jira projects, workflows, issue types, custom fields, screens, permissions, notifications, components, versions, and project roles across multiple teams and products.


• Manage boards and backlogs: Create and maintain Scrum and Kanban boards, team backlogs, product backlogs, and project backlogs, ensuring work items are consistently structured and organized.


• Establish platform standards: Define naming conventions, templates, workflows, governance practices, and consistent structures for capabilities, epics, stories, tasks, defects, risks, dependencies, releases, and change requests.


• Develop reporting and automation: Build advanced JQL queries, filters, dashboards, reports, and automation rules to improve tracking, visibility, and operational efficiency.


• Maintain backlog quality: Identify and resolve duplicate, outdated, incorrectly assigned, miscategorized, or poorly structured backlog items.


• Manage Confluence environments: Create and administer spaces, templates, page structures, permissions, navigation, and documentation standards.


• Ensure platform traceability: Integrate Jira and Confluence to connect work items, requirements, technical documentation, decisions, and change requests.


• Lead the Change Control Board: Serve as the operational lead and secretariat, coordinating the full change-control lifecycle from submission and impact analysis through review, approval, implementation, validation, and closure.


• Coordinate change assessments: Organize technical, scheduling, cybersecurity, operational, testing, and dependency impact assessments for proposed changes.


• Prepare and facilitate CCB meetings: Develop agendas, change packages, decision materials, and supporting documentation; facilitate meetings and record approvals, rejections, deferrals, decisions, and action items.


• Track approved changes: Ensure changes remain traceable to Jira work items, documentation, releases, requirements, and configuration baselines, following actions through implementation and closure.


• Provide program-level visibility: Develop dashboards and performance metrics covering backlogs, change requests, CCB actions, dependencies, releases, and work status.


• Train and support users: Guide Product Owners, Scrum Masters, project managers, technical teams, and other stakeholders in effective Jira and Confluence practices.


• Drive continuous improvement: Identify opportunities to enhance platform configuration, backlog management, knowledge sharing, and change-control processes.

Requirements

• Active Secret clearance or higher.


• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, or a related field, or an equivalent qualification permitted under the applicable labor category.


• At least 7 years of relevant professional experience.


• At least 5 years of hands-on Jira administration and configuration experience.


• Significant practical experience administering Confluence.


• Demonstrated ability to independently build and configure Jira projects, workflows, boards, and backlogs.


• Advanced knowledge of Jira workflows, issue types, custom fields, permissions, dashboards, filters, automation, and JQL.


• Experience creating and managing Confluence spaces, templates, permissions, and knowledge repositories.


• Experience managing large product, project, or technical backlogs.


• Experience supporting or facilitating a Change Control Board, Change Advisory Board, or comparable governance process.


• Proven ability to manage change requests from initial submission through assessment, approval, implementation, and closure.


• Strong analytical, organizational, facilitation, and technical documentation skills.


• Excellent stakeholder communication skills and the ability to work directly with Government representatives, program leadership, Product Owners, Scrum Masters, and technical teams.

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe, PMI-ACP, or comparable Agile certification or experience.


• Experience supporting federal or Department of Defense programs.


• Previous experience as a senior Jira/Confluence administrator or Atlassian platform lead.


• Atlassian Jira or Confluence administration certification.


• Experience supporting Government Change Control Boards and formal approval processes.


• Familiarity with Jira APIs, webhooks, marketplace applications, and advanced automation.


• Experience integrating Jira and Confluence with GitHub, GitLab, Azure DevOps, ServiceNow, or CI/CD platforms.


• Experience developing executive dashboards and automated Jira reporting.


• Experience training and mentoring Jira and Confluence users across multiple teams.

Benefits

• Work arrangement: Fully remote position within the United States.


• Technical leadership: Opportunity to serve as the primary Atlassian platform expert and lead configuration management processes.


• Program impact: Direct involvement in change governance, operational oversight, and coordination across complex technical initiatives.


• Professional development: Opportunities to deepen expertise in Jira, Confluence, Agile practices, automation, and enterprise-level configuration management.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.