Atlassian Engineer

rtbhouse; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Job summary

rtbhouse is seeking an experienced Atlassian Cloud Administrator to own the consistency, reliability, and governance of Jira, JSM, and Confluence. You will translate operational needs into scalable configurations, automations, and integrations across teams.

The role is fully remote, with flexible arrangements and opportunities to grow expertise in cross-platform automation and optimization of Atlassian workloads.

Qualifications

• Three to five years of hands-on Atlassian Cloud administration or engineering experience, including Jira, JSM, and Confluence.
• Deep practical knowledge of Jira architecture and JSM configuration.
• Demonstrated experience designing API-based automations, scripting, and system integrations.
• Ability to translate complex business processes into maintainable platform solutions.
• Strong analytical, troubleshooting, and communication skills for work with both technical teams and business stakeholders.

Responsibilities

• Administer and improve Jira, JSM, and Confluence configurations, keeping platform structures consistent and manageable.
• Design Jira workflows, schemes, permission models, custom fields, project settings, and license arrangements.
• Build and maintain JSM request types, service levels, queues, automations, and customer portal structures.
• Create cross-system automations using REST APIs, scripting, and native or third-party integrations.
• Configure Confluence spaces and organize knowledge bases.
• Map business processes into scalable, user-friendly workflows; investigate performance, configuration, and integration problems.

Job description

Role overview

Own the consistency, reliability, scalability, and governance of an Atlassian Cloud environment spanning Jira Software, Jira Service Management, and Confluence. This role supports internal technical and business teams by translating operational processes into clear platform configurations, automations, and integrations.

Responsibilities

• Administer and improve Jira, JSM, and Confluence configurations, keeping platform structures consistent and manageable.


• Design Jira workflows, schemes, permission models, custom fields, project settings, and license arrangements.


• Build and maintain JSM request types, service levels, queues, automations, and customer portal structures.


• Create cross-system automations using REST APIs, scripting, and native or third-party integrations.


• Configure Confluence spaces and organize knowledge bases.


• Map business processes into scalable, user-friendly workflows; investigate performance, configuration, and integration problems.

Requirements

• Three to five years of hands-on Atlassian Cloud administration or engineering experience, including Jira, JSM, and Confluence.


• Deep practical knowledge of Jira architecture and JSM configuration.


• Demonstrated experience designing API-based automations, scripting, and system integrations.


• Ability to translate complex business processes into maintainable platform solutions.


• Strong analytical, troubleshooting, and communication skills for work with both technical teams and business stakeholders.

Benefits and work setup

The role can be performed fully remotely, with flexible working arrangements. The work is described as connected to practical business outcomes and offers opportunities to grow expertise in cross-platform integration and automation.