Atlanta US Service Branch Manager

Weldfit; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

WeldFit is expanding its HTLS field service footprint with a new service center in Atlanta, GA. We are seeking a hands-on Atlanta US Service Branch Manager to stand up and lead this new location, ensuring customers receive reliable, high-quality service that drives repeat business and supports a profitable, safe, and growing operation across the Southeast US market.

The role combines operational leadership with business development, overseeing branch operations, safety, staffing, project

Qualifications

• 10+ years in field service operations, preferably oilfield services.
• Experience in branch or service center management with budget accountability.
• Proven ability to hire, train, and lead a technical team.
• Strong communication and customer-facing skills.
• Proficiency with Excel; familiarity with ERP/CRM systems (Syteline, Salesforce) a plus.

Responsibilities

• Oversee daily service center operations, safety, inventory, and facility management.
• Lead staffing, hiring, scheduling, training, and performance management.
• Own end-to-end delivery of Hot Tap and Line Stop projects.
• Develop costing, pricing, and profitability analyses for bids.
• Grow Southeast regional customer relationships and new business opportunities.
• Coordinate with engineering, project management, and finance for workflows.

Skills

Field service operations

P&L management

Team leadership

Communication skills

Excel & CRM familiarity

Education

High school diploma or GED

Business/Industrial management degree preferred

Tools

Syteline

Salesforce

Job description

Job DetailsJob Location: Brittmoore - Houston, TX 77041Position Type: Full TimeTravel Percentage: Up to 25%Job Shift: Day

POSITION SUMMARY

WeldFit is expanding its HTLS field service footprint with a new service center in Atlanta, GA. We are seeking a hands‑on Atlanta US Service Branch Manager to stand up and lead this new location, ensuring customers receive reliable, high‑quality service that drives repeat business and supports a profitable, safe, and growing operation across the Southeast US market.

KEY RESPONSIBILITIES

Branch & Operations Management

• Oversee all day‑to‑day operations of the service center, including facility management, equipment readiness, inventory, and shop safety.
• Enforce all safety programs and company safety standards to ensure safe working practices for all services personnel.
• Build out and manage local staffing, including technician hiring, scheduling, training, and performance management.
• Develop CapEx plans to support proper, organic fleet growth; manage branch assets and ensure all assets are accounted for and housed per company policy.
• Manage branch budget, expenses, and equipment/asset utilization.
• Ensure all costs are allocated to jobs, jobs are closed out in a timely manner, and field tickets are uploaded to SFDC daily for invoicing purposes.
• Manage internal POs for WeldFit product and fleet purchases, and ensure inventory accuracy.

Project & Field Service Oversight

• Own end‑to‑end delivery of Hot Tap and Line Stop projects dispatched out of the region, from job intake through completion and invoicing.
• Coordinate with Engineering, Project Management, and Corporate Service Operations (Houston) on scheduling, technical requirements, and change orders.
• Monitor job profitability, margin performance, and utilization for work executed out of the branch.
• Prepare job cost analyses for quotation opportunities and help recommend competitive, profitable pricing.
• Serve as the primary point of accountability for field execution quality and customer satisfaction in the region.

Business Development & Customer Relationships

• Represent WeldFit locally to develop and grow customer relationships across the Southeast region.
• Identify and assist with the pursuit of new business opportunities, bids, and quoting support in coordination with Sales and Project Management.
• Act as a regional ambassador for WeldFit’s HTLS capabilities at customer sites, industry events, and trade associations.
• Support the MSA process and coordinate with the MSA manager for assigned customers.
• Own the post‑sale customer experience, conduct post‑job surveys, and drive measurement of customer satisfaction.
• Provide market feedback and regional intelligence to corporate leadership to inform growth strategy.

Cross-Functional Coordination & Vendor Management

• Interface with service line managers and corporate functions (Engineering, HR, Project Management, and Finance) on shared workflows, ensuring positive relationships and fostering teamwork.
• Develop strong, long‑lasting relationships and maintain proper vendor management systems for maintenance and equipment supply.
• Help resolve payment or collection issues in partnership with the RSM and service line managers.
• Manage all work opportunities and enter them into the CRM.
• Travel periodically to the Houston corporate office for leadership meetings, planning sessions, and cross‑functional alignment.
• Report regularly to corporate leadership on branch performance, project pipeline, and safety metrics.

Qualifications

Education & Certifications

• High school diploma or GED required; associate's or bachelor's degree in business, industrial management, or a related technical field preferred (or equivalent combination of education and field/supervisory experience).
• Relevant industry certifications a plus.

Experience

• 10+ years of hands‑on experience in field service operations, ideally in oilfield services, hot tapping/line stopping, pipeline services, or a related industrial field.
• Prior experience managing a branch, service center, or field crew, including P&L or budget accountability.
• Demonstrated ability to build and lead a technical team, including hiring and training.

Skills & Competencies

• Comfort operating in a dual role that blends operational leadership with customer‑facing business development.
• Strong oral and written communication skills, with the ability to represent the company credibly to both customers and executive leadership.
• Detail‑oriented with strong organizational and time‑management skills.
• Customer service orientation and interpersonal communication skills.
• Proficiency in Microsoft Excel; familiarity with Syteline, Salesforce, or similar ERP/CRM systems is a plus.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• Field- and branch-based role supporting the Atlanta service center and job sites across the Southeast region.
• Frequent local/regional travel to job sites (up to 25% of the time); periodic travel to WeldFit's corporate office in Houston, TX.
• Adherence to WeldFit safety protocols and required PPE at job sites and the service center; this role carries direct accountability for branch safety performance.

SUCCESS METRICS — YEAR ONE

• Atlanta service center is fully staffed, equipped, and operating safely.
• Regional project pipeline is established with consistent margin performance in line with company targets.
• New customer relationships and accounts developed across the Southeast region.
• Strong working rhythm established with Corporate (Houston), Engineering, and Project Management teams.