ATI Hotels Reservation Coordinator

Air-Transport-International; Wilmington (OH); On-site; USD 2,066,000 - 3,306,000; Full time

Job summary

Air Transport International (ATI) is seeking a dedicated travel support professional to handle travel services, bookings in Sabre Red, and budget forecasting for hotels and ground transportation for internal customers. The role requires sharp attention to cost analysis, vendor selection, and contract negotiation to maintain efficient travel operations.

Candidates should have a minimum of one year in customer service, strong communication skills, and be able to work a flexible schedule including

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a customer service role with strong communication.
• Proficient in Microsoft Excel and Word.
• Ability to work quickly, accurately and meet deadlines.
• Flexible schedule including evenings and weekends.

Responsibilities

• Assist travel service including bookings, cost analysis, vendor selection, and budget forecasting for hotels and ground transportation.
• Assist with contract negotiations, expenditures analysis, and prepare spreadsheets/reports.
• Review crew schedules related to hotels and ground transportation.
• Ensure travel policies are followed and communicate solutions to stakeholders.

Skills

Customer service

Communication

Time management

Independent work

Deadline oriented

Education

High School diploma or GED

Tools

Excel

Word

Microsoft Office

Job description

Bldg 2 Wilmington OH 1175 Airport Rd WILMINGTON, OH 45177, USA

Air Transport International (ATI) is an experienced supplemental carrier with the ability to reach across the globe. ATI is an FAR Part 121 charter airline headquartered in Wilmington, Ohio, and operates a worldwide fleet of Boeing 757 and 767 cargo and combi passenger aircraft. ATI specializes in freight forwarding, government and military contracts. ATI is a subsidiary of Air Transport Services Group, Inc.

Our great benefits, competitive pay, and exciting atmosphere are all key factors that help make ATI such a great place to work!

Purpose

To provide professional, accurate, cost-effective hotel accommodations and ground transportation for internal customers within company guidelines and standards for excellent customer service. This position will require a flexible schedule; shift work, evening hours, Saturdays, and potential Holidays. Schedules will be built based on ATI’s operational needs.

Job Functions

• Assist with all travel service for ATI which includes service satisfaction indexing, cost analysis, vendor selection analysis, contract negotiation, ability to book tickets in Sabre Red and administration, and budget forecasting for hotels, ground transportation and vendor selection
• Assist with negotiating contracts, analyzing expenditures, preparing spreadsheets and reports, auditing hotel, transportation invoices as well as Uber receipts
• Review and quality control the crew, maintenance and loadmasters schedules pertaining to hotels and ground transportation
• Review procedures of travel consultants, crew schedulers and traveling ATI personnel and analyze that best polices are being met
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision, effective in overcoming budgetary resistance, ability to identify and develop solutions to prospective travelers needs/problem, ability to communicate those solutions to a wide array of influencers and decision makers
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
• Other duties as assigned

Position Requirements

• Ability to work quickly and accurately
• Must possess a High School diploma or GED
• Minimum of one (1) year in a customer service role where excellent communication skills were demonstrated
• Time management skills; must be able to work independently and complete tasks by deadlines
• Minimum of one (1) year experience working with Microsoft Office products (Excel, Word, etc)
• Ability to work a flexible schedule; shift work, evening hours, Saturdays, and potential Holidays

Preferred Job Skills

• Above average International booking knowledge and internet research skills
• Sabre Red, Crewtrac experience and Knowledge of Hotel Connections or a similar system.

Physical Requirements

• Employees are regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Comply with ATI attendance requirements
• Light to moderate lifting is required

Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.